Heart of House Director

The Heart of House (HOH) Director is responsible for leading all kitchen operations to ensure high-quality food, speed, and consistency. This role drives operational excellence through strong systems, food safety standards, and team development. The HOH Director coaches and develops leaders, maintains efficiency during high-volume periods, and ensures every product meets Chick-fil-A’s quality expectations. They play a critical role in supporting overall restaurant success by delivering consistent execution, minimizing waste, and building a high-performing kitchen team.

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HOH Director Responsibilities

• Lead all kitchen operations, including food preparation, production, and quality control

• Ensure consistent execution of food quality, safety, and Chick-fil-A standards

• Drive speed and efficiency in the kitchen to support overall service times

• Develop, coach, and hold kitchen leaders and team members accountable

• Create and maintain systems for prep, inventory, and waste management

• Monitor and improve key metrics (ticket times, waste, food cost, accuracy)

• Ensure proper staffing, positioning, and shift execution in the kitchen

• Maintain a clean, safe, and organized work environment

• Partner with FOH and Drive-Thru leadership to ensure smooth operations

• Identify and develop future leaders within the kitchen team

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Requirements

• Proven leadership experience in a fast-paced kitchen or restaurant environment

• Strong knowledge of food safety, cleanliness, and operational standards

• Ability to lead, coach, and develop high-performing teams

• Excellent organization, time management, and problem-solving skills

• Results-driven with attention to detail and consistency

• Ability to work under pressure in high-volume situations

• Flexible availability, including mornings, evenings, and weekends

• Passion for operational excellence, food quality, and team development

Work schedule

• Weekend availability
• Monday to Friday

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid training