M

Help Desk Admin Specialist

salary Salary :

$20.55 - 22.55 hourly

icon building Company : Mae Staffing & Recruiting
icon briefcase Job Type : Full Time
icon geo-alt Indianapolis, 46240

Job Description - Help Desk Admin Specialist

The Helpdesk Admin Specialist will provide professional technical and administrative support to long -term care facilities participating in Medicaid programs. This role is ideal for a detail -oriented, customer -focused individual who is comfortable working in a fast -paced, service -driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position.


Essential Functions:

·                 Answering incoming calls from Medicaid certified, Long Term Care facilities from several states; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files
·       Data entry used in adjusting nursing facility reimbursement rates
·       Assist in maintaining web based portal for secure report distribution
·       Make outgoing calls to nursing facilities to aid in resolving data integrity issues
·       Develop ad -hoc data analysis queries using SQL (Desired)
·       Support group of nurse reviewers by preparing review data and packets prior to field work
·       Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations
·       Perform general office duties such as scanning/copying documents and preparing mailings
·       Maintain security of and confidentiality of all protected health information
·       Additional responsibilities as assigned


Requirements

    • 2 years’ experience in office environment preferred
    • High School diploma or GED required; Bachelor’s degree preferred
    • Strong proficiency with Microsoft Office software tools, specifically Excel and Word
    • Strong math customer service skills
    • Possess strong data entry and typing skills
    • Possess strong analytical and problem solving skills
    • Be well organized with a high degree of accuracy and attention to detail
    • Possess ability to quality review own work and work of peers
    • Possess strong analytical and problem solving skills
    • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
    • Must be a team player who works well with a group
    • Ability to work with minimal supervision while fulfilling all obligations




Benefits

Benefits offered for eligible employees

Original job Help Desk Admin Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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