Help Desk Analyst

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting pay is $50,000/annually

Responsibilities

• Provide prompt, courteous support company wide, in person or via phone or email


• Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment


• Understand and Follow documented service operations, policies, and procedures


• Provide prompt, courteous, and complete resolution of customer requests


• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment


• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services


• Travel to local offices to troubleshoot and resolve issues


• Document, track and monitor technical problems and solutions


• Prepare activity reports


• Inform management of recurring problems


• Redirect problems to correct resource


• Identify and escalate situations requiring urgent attention


• Administer help desk software


• Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation


• Additional tasks and responsibilities may be assigned

Minimum Requirements

• Minimum one year of professional IT experience


• Audio / Visual experience a plus


• Valid Driver's License


• Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware


• Experience supporting Android and iPhone, Mobile Device Management a plus


• MAC OS experience also a plus


• Working knowledge of printer management


• Experience working with LAN administration


• Logical troubleshooting skills


• Excellent time management and interpersonal skills and a high-level attention to detail


• Understanding of best security practices and continual updating of knowledge base

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)


• Paid Holidays—Including a Birthday Holiday


• Generous PTO


• Employee Incentive & Discount Programs


• 403b Retirement Plan


• Incredible career growth opportunities

Send Resumes to: [email protected]

Community Options is an Equal Opportunity Employer M/F/D/V