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Help Desk Support

icon building Company : Mindlance
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Help Desk Support

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

  • Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload.
  • Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files.
  • Maintain process and communication with Engineering and other supporting departments.
  • Process disposal requests from campus locations.
  • Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload.
  • Assist with the LOB refresh project of 1000 devices a month.
  • This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US.

Qualifications

This will be a First Shift Position-

The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs.

  • Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool).
  • Demonstrate advanced hardware knowledge.
  • Demonstrate working knowledge of SCCM Environment and LOB build images.
  • Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required.
  • Knowledge of Remedy, and IT Asset Management are desirable.

Additional Information

Thanks & regards
Praveen K. Paila
470-202-1117

Original job Help Desk Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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