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Help Desk Support Level 2 - Managed Service Provider

icon building Company : K2 Staffing
icon briefcase Job Type : Full Time
icon geo-alt 37212, Nashville

Job Description - Help Desk Support Level 2 - Managed Service Provider

Summary
 

Our client is a leading IT Solutions Company located in Nashville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities


  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

  • Deploying and managing Windows Servers and Active Directory

  • Designing Local Area Networks

  • Implementing and monitoring network security

  • Optimizing and maintaining network software and hardware

  • Building and deploying file servers and cloud computing solutions

  • Configuring and deploying VOIP solutions

  • Performing network infrastructure troubleshooting

  • Manage Microsoft Exchange Server

  • Telephone solutions

  • Monitors alert systems and take appropriate action as per guidelines.

  • Ability to use various messages in an event log to affect repairs.

  • Receive escalated service requests requiring an enhanced response.

  • New User On-boarding


Qualifications & Requirements


  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory


  • 2-3 years of experience in a client-facing environment such as sales engineering

  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology


  • Possesses strong organizational and time-management skills 


  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 


  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player

  • Strong understanding of technology and business productivity systems


  • Experience with RMM (remote monitoring and management) tool a plus


  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills


  • Sales training experience is a plus


  • Having worked in an MSP environment is a major plus.


Ideal Qualifications (not required)


  • CompTIA Net+ and/or CompTIA Security+ 


  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)


  • CCNA or CCIE-Cisco certifications a real plus



Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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