Help Desk/NOC Staff Needed

Management Applications, Inc., a leading provider of Managed Services, IT Infrastructure, Network Management, Design and Implementation is seeking high-level IT professionals to fill Help Desk and Network Operations Center Staff positions for a long-term contract based out of Georgetown County, SC (The positions will be in Dulles, VA). Please provide your minimum salary requirements and a resume (2 pages max.) to be considered. 

County Environment:

The County IT environment is approximately made up of:

A. 25 County Sites

B. Public Safety and Administration

C. 285 Hosted Desktop Users — Hosted Desktop

D. 17 Multi use computers—Managed Services

E. 83 Computers — Managed Services

F. 120 Public Safety devices — Managed Services

G. 32 servers—Blending of Hosted Desktop and Managed Services

• Private Cloud hosted desktop solution


• Microsoft Office Version Standardization


• Standard, Professional and additional individual Office Applications


• New World Systems Met Application


• Email Server (Outlook Exchange)


• Patriot Systems Software (Collect Pro, Assess Pro)


• Support: Fire Systems, ESRI GIS, AutoCad Civil 3D, Network Print Server


• Provisioning of the County's IBM A/S 400 (15) Courts Applications (Local CJIS)


• Support of network (Switches, routers, firewalls, access points, etc...)


• Support of existing workstations


• Security (Understand and provide IT best practices recommendations)


• Email (configuration and support of server, desktop and mobile devices)


• Full backup and Disaster Recovery services on Private Cloud Hosted Desktop


• Support of existing Data Backup used for premise based systems


• Provide Help Desk services and provide incident response levels and escalation processes (current Help Desk utilizes JitBit)


• Support of existing VOIP phone system and voice mail


• Experience in a City, County, Municipal Government setting a plus.

Certification Preferences (non exclusive list):

• Microsoft Certifications


• Cisco Certifications


• VMWare Certifications


• Please include any other current IT Certifications in your resume

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages maximum) as well as your minimum salary requirements. Job applications without both a resume and minimum salary requirements will not be considered.

Compensation:

Compensation will be commensurate with experience.