Helpline Specialist (Full-Time, Evening)

FirstLink is looking for multiple Full-Time Evening Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in providing emotional support or customer service, with strong written and verbal communication skills.

This position will be scheduled to work 40 hours/week, and be part of a holiday rotation. This position will be assigned a consistent weekly schedule with two consecutive days off. Schedule will include at least one weekend shift (Saturday or Sunday) with a wage incentive available for individuals scheduled to work full weekends (with two consecutive weekdays off).

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday!

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Starting at $20 - $20.50 per hour

Benefits:

• Employee Assistance Program


• 100% paid health, dental, and vision insurance (for the employee only)


• Long-term and short-term disability


• Life insurance


• 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

• 4PM-12AM or 4PM-12:30AM


• Evening shift


• Holidays


• Weekend availability

Required Education and Experience:

• Must have a high school diploma or GED


• Must be 18 years of age or older


• Must be able to read, write, and follow oral or written instructions


• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person