Home Care Coordinator

Care Coordinator
Needham, MA | Full-Time
Griswold Home Care – Needham Office

Be the Heart of Compassionate Care in Your Community

At Griswold Home Care in Needham, MA, we’re searching for a Care Coordinator who will be the first warm and welcoming voice families, caregivers, and partners hear when they reach out. You’ll play a crucial role in connecting people to trusted home care services that empower seniors and individuals with disabilities to live independently and safely.

If you’re a detail-oriented, empathetic communicator who thrives on helping others, this is your opportunity to make a meaningful difference every day.

What You’ll Do

• Serve as the primary point of contact for incoming calls, emails, and texts—responding promptly and professionally to families, caregivers, job seekers, and referral partners.


• Assist families in coordinating personalized home care plans tailored to seniors and individuals with disabilities.


• Match caregivers to clients based on needs and compatibility, fostering successful, lasting relationships.


• Schedule caregiver shifts and quickly fill urgent or last-minute openings to ensure continuous care.


• Conduct caregiver interviews, background checks, and onboarding, maintaining thorough and compliant records.


• Collaborate with your team through a shared on-call rotation to provide reliable, ongoing care coverage.

Who You Are

• A warm, friendly, and calm communicator who excels in phone, email, and text interactions.


• Highly organized with strong attention to detail and the ability to multitask effectively in a fast-paced environment.


• A team player who values collaboration and a supportive workplace culture.


• Possess a high school diploma or GED (college or healthcare experience is a plus).


• Comfortable using Microsoft Office (Word, Excel, Outlook).


• Experience in caregiving, staffing, or customer service is advantageous but not required.

What We Offer

• Competitive salary with opportunities for growth and advancement.


• Health insurance options to keep you and your family covered.


• 401(k) plan with potential employer match to help secure your future.


• Paid Time Off and Paid Medical Family Leave for work-life balance.


• A supportive, team-oriented environment where your contributions truly matter.


• The chance to make a meaningful impact by connecting people to life-changing care.

About Griswold Home Care – Needham

We empower seniors and individuals with disabilities to live independently in their own homes. Our Needham office supports clients, families, and caregivers with compassionate, professional, and reliable service—making a positive difference in the community every day.

Ready to be the first connection and ongoing support for trusted care?
Apply today and join our team!