Home Depot Lead Generator

Home Depot Lead Generator

John C. Cassidy Air Conditioning & Plumbing

Department: Retail / Home Depot Program
Reports To: Home Depot Program Manager
Location: Assigned Home Depot Store

Description

Overview:

John C. Cassidy Air Conditioning & Plumbing is seeking outgoing and motivated Home Depot Lead Generators to represent our company inside local Home Depot stores.

This is a customer-facing, in-store position focused on starting conversations with Home Depot customers and generating qualified leads for our home comfort services. Lead Generators engage shoppers, identify potential HVAC and home-service needs, explain how Cassidy can help, and connect interested customers with our team for the next step.

This is not a technician position and does not require HVAC experience. We are looking for friendly, dependable people who are comfortable approaching customers, building rapport, and working toward individual and team performance goals.

Responsibilities

• Represent John C. Cassidy Air Conditioning & Plumbing professionally inside an assigned Home Depot location.
• Proactively engage Home Depot customers in friendly, natural conversations.
• Identify homeowners who may have a need for air conditioning, heating, indoor air quality, or other applicable home services.
• Educate customers on available services and help them understand the next steps for receiving additional information or scheduling an appointment.
• Generate and accurately enter qualified customer leads according to program procedures.
• Meet established expectations for customer engagement, lead generation, and lead quality.
• Maintain an active presence within designated areas of the store throughout scheduled shifts.
• Build positive working relationships with Home Depot associates and store leadership.
• Maintain knowledge of current Cassidy services, promotions, and program offerings.
• Participate in training, coaching, and regular performance discussions with the Home Depot Program Manager.
• Follow all Cassidy and Home Depot policies, procedures, dress standards, and customer-service expectations.
• Communicate customer feedback, frequently asked questions, and opportunities to improve the program to management.
• Maintain dependable attendance and arrive prepared for all scheduled shifts.

Qualifications

•  Bi-Lingual (Spanish or Creole) Preferred.
• Previous experience in retail, customer service, sales, hospitality, promotions, lead generation, or another customer-facing role is preferred.
• Comfortable proactively approaching and speaking with customers.
• Friendly, energetic, and professional communication style.
• Ability to quickly build rapport with different types of customers.
• Goal-oriented and motivated by achieving measurable results.
• Dependable with strong attendance and punctuality.
• Ability to work independently while remaining part of a larger regional team.
• Comfortable using a tablet, smartphone, or other technology to enter customer information.
• HVAC or home-services experience is not required; training will be provided.
• Ability to stand and walk for extended periods during scheduled shifts.
• Must be available to work a flexible retail schedule, including evenings and weekends, based on store and program needs.

What We're Looking For

The ideal Lead Generator is someone who enjoys talking to people and isn't afraid to start a conversation. You do not need to be an HVAC expert or perform a hard sales close. Your job is to create a positive first impression, recognize potential customer needs, generate quality opportunities, and connect homeowners with the Cassidy team.

What We Offer

• Competitive hourly pay
• Performance-based incentive opportunities
• Medical, dental, and vision insurance for eligible employees
• 401(k)
• Paid time off for eligible employees
• Paid training
• Opportunities for advancement
• Support and coaching from dedicated program leadership
• Career opportunities within a growing home-services organization

About John C. Cassidy Air Conditioning & Plumbing

John C. Cassidy Air Conditioning & Plumbing has proudly served South Florida homeowners for decades. Our Home Depot partnership gives customers a convenient way to connect with a trusted local home-services provider while they shop.

John C. Cassidy Air Conditioning & Plumbing is an Equal Opportunity Employer.