Home Equity Senior Processor

As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the Home Equity Senior Processor, you will receive and evaluate documentation for loan applications and interact with customers to ensure necessary information is obtained, complete and accurate. Additionally, you will complete reviews within department standards, enter clear, concise comments, edit information and document application status on appropriate loan systems. Furthermore, it is expected that you will communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. In addition to utilizing professional oral and written skills, you should meet department productivity and quality standards within department turn time standards, and apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.).

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Enter clear, concise comments, edit information and document application status on appropriate loan systems.
• Review vendor reports, contact customers, loan officers and/or branches to obtain routine loan documentation.
• Resolve documentation issues for new loan applications.
• Interact with customers.
• Work with both loan officers and branch colleagues to obtain required documents from customers, order and review property titles, appraisals, flood certifications, and income documents to ensure accuracy and completeness.
• Make welcome calls on new files, follow the department's call cadence throughout the process to ensure customer's are communicated direct and well informed of all aspects of their line in process.
• Ensure that they document in the system of record their call cadence contacts, results of the contact so that they and any colleague who reviews the file is aware of the file status
• Provides on the job training for newly hired processors.
• Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.).

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 5 years of Retail Financial Services experience.
  • Ability to work in a fast paced environment  
• Preferred Qualifications
  • 3 years of retail loan consulting experience, management experience a plus. 

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule:  Monday-Friday - 4 days in Johnston, RI