Home Health Intake Coordinator

Join Our Team as an Home Health Intake Coordinator at Alpha Home Health & Hospice!

Schedule/Location:
Full-time, Monday–Friday 8:30 AM to 5:00 PM, on-site at our Everett office.

Benefits:

• $26-$32 per hour, DOE
• Comprehensive Medical, Dental, and Vision insurance
• Free health concierge services
• FSA and HSA accounts
• Paid Life and AD&D insurance
• Paid Sick, Holidays, and PTO
• STD, LTD, and other voluntary insurance plans
• Company-wide celebrations of your great work & accomplishments
• Support for your professional growth and development
• Room for advancement
• AMAZING teammates & leaders who are supportive, inclusive, and fun!

What Do We Require of You?

• At least 2 years of intake experience in a medical office.
• Experience as a home health intake coordinator highly preferred, but not required
• Experience with Home Care Home Base highly preferred, but not required

Key Responsibilities on a Home Health Intake Coordinator:

• Perform patient intake, verify insurance, demographics, orders, and document necessary information
• Make persuasive and empathetic outreach calls to patients to explain the value of home health services as ordered by their physician
• Address concerns, clarify expectations, and highlight how care will help them safely recover and regain independence
• Interface with contract, clinical, and office staff to foster collaboration and positive working relationships
• Serve as the primary responder to all inbound calls and inquiries
• Provide excellent customer service to patients, referral sources, and community contacts
• Maintain proper daily workflow and ensure compliance with all regulatory requirements
• Communicate effectively and professionally regarding coordination of care expectations
• Educate and enforce deadlines, schedule updates, and workflow requirements
• Coordinate initial patient assessments and follow-ups with clinical staff
• Ensure accurate data entry and record-keeping for all patient information
• Assist in the development and maintenance of intake procedures and protocols

Why Alpha Home Health & Hospice?

At Alpha Home Health & Hospice, we pride ourselves on our quality of care and ethical business practices, guided by our foundational Core Values of CAPLICO:

• Customer Second (Employee First!)
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Celebration
• Ownership

To learn more visit:

Our Website: https://alphahomehealthhospice.com/