Honda Service Advisor

Location: Huntington Beach, CA (Onsite) | Type: Full Time | Salary Range: $80,000 - $120,000

Schedule: Monday - Saturday | Sundays off with another day off mid-week. 

As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda in Huntington Beach. You’re responsible for creating a super Norm Reeves service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet guests as they arrive in the Service drive


• Communicate empathetically with guests about their vehicle


• Offer solutions and added services to guests


• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest


• Provide timely follow-up progress of each repair order and contact guests with repair changes


• Analyze quality control reports and maintain a high Customer Service Index Score


• Process monetary transactions

What You’ll Need:

• Previous experience as a Service Advisor in a similar setting 


• A valid driver’s license and acceptable driving record


• Creative, positive, team player attitude


• Ability to analyze situations and make win-win business decisions


• Honesty, empathy, and exceptional communication skills


• Leadership skills in team-based and independent settings

What We Offer:

• 
  

  Medical, Dental, Vision, and Complimentary Life Insurance

  
  


• 
  

  401k Matching and FSA

  
  


• 
  

  Tuition Reimbursement

  
  


• 
  

  Paid Time Off (accrues)

  
  


• 
  

  Supplemental Insurance (Hospital, Accident, Critical Illness)

  
  


• 
  

  Discounts on Vehicles, Services, and Parts