Honda Service Advisor (Experience Required)

Location: North Richland Hills, TX (Onsite) | Type: Full Time | Salary Range:  $60,000 - $125,000

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

Schedule: Monday-Saturday | Sundays off with another day off mid- week. 

We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery. The ideal candidate thrives in a fast-paced environment, communicates effectively, and is motivated to deliver excellent customer service while achieving performance goals.

What You’ll Do:

• Greet guests as they arrive in the Service drive


• Advising customers on maintenance and repair options, including upselling additional services when appropriate


• Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines


• Collaborating with the service technicians to relay customer concerns and ensure accurate service execution


• Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history


• Communicate empathetically with guests about their vehicle


• Provide timely follow-up progress of each repair order and contact guests with repair changes


• Analyze quality control reports and maintain a high Customer Service Index Score


• Process monetary transactions

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.


• Previous Service Advisor experience required


• A valid driver’s license and acceptable driving record


• Creative, positive, team player attitude


• Ability to analyze situations and make win-win business decisions


• Honesty, empathy, and exceptional communication skills


• Leadership skills in team-based and independent settings

Benefits & Employee Perks 

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  Medical, Dental, Vision, and Complimentary Life Insurance

  
  


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  401k Matching and FSA

  
  


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  Tuition Reimbursement

  
  


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  Paid Time Off (accrues)

  
  


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  Supplemental Insurance (Hospital, Accident, Critical Illness)

  
  


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  Discounts on Vehicles, Services, and Parts

  
  

Tips for a Successful Application & Interview Process:  

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  Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

  
  


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  Dress to Impress – First impressions count. Dress professionally and bring your authentic self

  
  


• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key