Hope Florida Navigator

The position is currently funded through June 30, 2027.  An additional funding extension may occur, but is not guaranteed.  

JOB SUMMARY: 

Under limited supervision, this position will collaborate with internal and external partners including employers, industry associations, economic development agencies, education partners, and community-based organizations to identify and develop or expand Registered Apprenticeship programs in Hillsborough and Pinellas Counties.

ESSENTIAL JOB FUNCTIONS: 

(The following duty statements are illustrative of the essential functions of the job and do not include non-essential or marginal duties that may be required. CareerSource Tampa Bay reserves the right to modify or change the duties or essential functions of this job at any time).

• The development and refinement of referral and joint case management processes between CareerSource Tampa Bay and local DCF offices. 
• Management of the CareerSource Tampa Bay referral portal on UniteUs, followed by continuous communication with DCF regarding referrals and subsequent case management of referrals, as necessary.
• The development and implementation of specialized services and programming to assist Hope Florida program participants find jobs, enroll in training, and launch new career pathways leading to self-sufficiency and economic prosperity. 
• This programming should include at a minimum job readiness, career exploration through virtual and/or engagement with local employers, life skills, and job search activities through a cohort/job club approach to provide mutual support. 
• Job development with companies committed to providing employment opportunities for HOPE Florida participants, including employer engagement and support to promote the use of the Hope Employer micro-site powered by Employ Florida. 
• Develop strategies to increase awareness and referrals to potential clients in need of immediate support to address barriers and challenges not related to employment to DCF to access resources. This no-wrong-door approach would further ensure public resources are maximized to help more Floridians and their families achieve economic stability and improve their quality of life. 
• Convening/participating in regular meetings with local DCF and other appropriate entities to review the journey of jointly managed HOPE Florida participants, as well as fostering open communication regarding processes and procedures to ensure continuous operational flow of the program and the services provided to participants. 
• Participation in periodic meetings with state partners including DCF, CareerSource Florida and FloridaCommerce to refine the program statewide and communicating information, as needed, with leadership and applicable programs. 
• Increase use of and leveraging the Florida CLIFF Dashboard suite of tools in case management, career coaching, and identifying necessary supportive services when working with Hope Florida participants.
• Developing and delivering appropriate training and disseminating important information pertaining to the Hope Florida initiative to various programs across the organization.

QUALIFICATIONS:

Minimum Education & Training: 

• Bachelor’s Degree and no experience required.
• Associate degree plus two years of customer service, case management, or related workforce experience.
• High School Diploma plus four years of customer service, case management, or related workforce experience.
• Florida Workforce Professional Certification Tier I required.
• Proficient in Microsoft suite (Outlook, Word etc.).
• Bi-lingual (Spanish) preferred.

PHYSICAL REQUIREMENTS: 

• Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Standing. Particularly for sustained periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed instructions to other or important spoken workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to both environmental conditions. Activities occur inside and outside.