HOPE HAVEN SHELTER SUPPORT SPECIALIST - AS NEEDED

Position Data:

Title: Shelter Support Specialist                 

Grade: 5 Exempt: _______ Non-exempt: __X_____          

Reports to: Hope Haven Shelter Coordinator

Basic Function or Position Summary:

Support Hope Haven shelter by ensuring the safety of shelter residents and the smooth operation of shelter programs.  Pay Rate will be $18.00 per hour.  Schedule will be as needed.

Security Clearance: Access Level 4 - V,A,C

Position Responsibilities and Specific Duties:

• Conducts intake of new shelter residents, including the review of shelter rules and regulations, a facility orientation, access to emergency food, and intake of resident storage items.
• Maintains knowledge of shelter regulations, service procedures and programs outcomes
• Assist residents with access to resident storage 
• Operate security access control system to allow entrance to shelter residents and guests. 
• Monitor building cameras and answer phone calls
• Assists residents with communal activities and monitors communal space
• Maintains knowledge of Emergency Action Plan and shelter safety protocols
• Enforce rules and regulations of the Hope Haven Shelter
• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
• Maintain knowledge and complies with Shelter regulations, policies and procedures.
• Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
• Maintain customer contacts in accordance with assigned contractual and agency expectations
• Promotes agency mission. 
• Maintains confidentiality and complies with the code of ethics. 
• Maintains consistent professional customer service. 
• Job performance incorporates integrated service delivery model while promoting self-sufficiency. 
• Other duties as designated by supervisor 

Key Working Relationships:

A. Internal: Homelessness Services Manager, Hope Haven Shelter Coordinator, Housing Support Specialist 

B. External: Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope:

A. Number of staff supervised: 0 

B. Titles supervised: NA 

Organizational Responsibilities:

• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• H.S. diploma or equivalent required.
• Minimum of one year of work experience in human, social or customer services required.
• Strong interpersonal, communication and customer relations skills
• Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
• Ability to develop and maintain & engage in positive relationships with people from various backgrounds
• Bilingual preferred

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort 

Special Requirements:

? Must be able to obtain a LexisNexis clearance.

? Reliable transportation

? Must be able to provide consistent even-tempered customer service at all times.

? Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.

? Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.

? Works compassionately with a diverse population.

? Experience navigating community programs.