Hospice- Response Team Coordinator

Variable (United States of America)

Hospice- Response Team Coordinator

JOB SUMMARY:
Participates in all clinical management functions. Coordinates the activities of the interdisciplinary team in the various patient care settings. Responsible for directing and assigning all members of the interdisciplinary team with assistance of discipline specific leaders. Responsible for staffing, including the hiring and orientation of the staff to assure adequate coverage to meet the patient’s needs. Assures compliance with all state and federal regulations. The Response Team Patient Care Coordinator is an administrative role responsible for supporting patient care needs, staff, and ensuring the workflow operations during and outside of regular business hours.

JOB QUALIFICATIONS:

• Graduated from an accredited Registered Nurse program; and/or Bachelor’s degree or higher in Health Care Administration or related.
• Minimum of 3 years Hospice experience; experience in scheduling, care coordination or prior successful leadership role.
• Knowledge of hospice philosophy, levels of care along with state and federal hospice regulations.
• Hospice and Palliative Care Certification or working to obtain within 2 years.
• Valid driving license and good driving record.

 SKILLS, EXPERIENCE AND LICENSURE:

• Excellent interpersonal, oral and written communication skills and a positive attitude.
• Excellent customer service skills to maintain professional working relationship with a variety of individuals, patients, families and skilled clinicians from the hospital, nursing homes, ALF’s, physicians’ offices and community.
• Attention to details and ability to multitask is a must.
• Ability to cope with high stress levels related to caring for end of life patients and families. Able to guide the team confidently during urgent and emotionally charged situations. Ability to function with frequent changes to assignments and duties based on patient or organizational needs. High level of critical thinking skills to be able to understand needs of patients, families and facilities.
• Leadership skills including basic understanding of employee relations, accountability, conflict resolution

 DUTIES AND RESPONSIBILTIES:

Interview, hire, orient and assign roles appropriately and ensures all team members understand expectations. Make timely, ethical, and patient centered decisions, even under pressure. Provide guidance, mentorship and constructive feedback to team members. Speak with empathy and respect to patients, families and team members. Recognize concerns, emotions, and unspoken needs of both families and team members. Accurately record events, actions and communications. Educates team to quickly evaluate patient needs, urgency levels and appropriate interventions. Ensures appropriate allocation of staff, equipment and support services. Understands Hospice policies, Halifax Health policies, state and federal regulations and safety procedures. Respects and adapts to diverse beliefs, values, and communication styles. Demonstrates honesty, accountability and ethical leadership. Works seamlessly with nurses, social workers, chaplains, CNAs and physicians. Ensures staff performs and documents all required information accurately in the EMR (Electronic Medical Record). Demonstrates a knowledge of best practice in end of life care and support, pain and symptom management. Documents appropriate interventions for optimal pain and symptom management. Maintains all company owned equipment in good working order. Participates in orientation, supervision, and education of new employees as assigned. Attends HH-H team, and General Staff meetings or other End of Life In-services as required. Participates in Quality Improvement activities as assigned. Reports to work when scheduled.  Refer to Attendance Policy. Maintains a professional appearance that demonstrates a positive self-image.  See Professional Appearance Expectations policy. Maintains patient confidentiality. Participates as a member of the management team and supports organizational decisions. Manages and reviews the budget for errors and cost containment for the assigned team. Assist in the development, review and revisions of Hospice policies.

   

 PHYSICAL DEMANDS:

 Moderate physical activity including frequent walking. Some shift rotation may result in moderate fatigue. Dealing with terminally ill and higher number of dying patients and their families may result in greater than average stress.

 WORKING CONDITIONS:

Busy hospice office setting that coordinates care to patients residing in home, nursing home, ALF or other settings.  When conducting supervisory visits into any of these settings, the homes setting may include a variety of animals, smoking and/or limited air conditioning.

 Requires mobility, automobile travel to various locations and counties in and out of personal car and moderate

 to large amount of driving per assignment.

 SUPERVISION:

 Works under direct supervision of the Clinical Manager and or Director of Clinical Operations.  General instructions and guidelines provided, and progress is reviewed at key points.

• Graduated from an accredited Registered Nurse program; and/or Bachelor’s degree or higher in Health Care Administration or related.
• Minimum of 3 years Hospice experience; experience in scheduling, care coordination or prior successful leadership role.
• Knowledge of hospice philosophy, levels of care along with state and federal hospice regulations.
• Hospice and Palliative Care Certification or working to obtain within 2 years.

Valid driving license and good driving record

• Excellent interpersonal, oral and written communication skills and a positive attitude.
• Excellent customer service skills to maintain professional working relationship with a variety of individuals, patients, families and skilled clinicians from the hospital, nursing homes, ALF’s, physicians’ offices and community.
• Attention to details and ability to multitask is a must.
• Ability to cope with high stress levels related to caring for end of life patients and families. Able to guide the team confidently during urgent and emotionally charged situations. Ability to function with frequent changes to assignments and duties based on patient or organizational needs. High level of critical thinking skills to be able to understand needs of patients, families and facilities.
• Leadership skills including basic understanding of employee relations, accountability, conflict resolution