Hospitality Aide

Skilled Nursing Facility
Hourly Range: $17.08 – $17.50

Position Summary

The Hospitality Aide supports the Nursing Department by performing a variety of non-clinical, resident-support and unit-support functions. This role is essential in maintaining a clean, safe, welcoming environment for residents, visitors, and staff while assisting nurses and CNAs with daily operational needs.

Key Responsibilities

Resident & Unit Support

• Answer call lights promptly and report resident needs to CNA or Nurse

• Make routine rounds to assist residents with comfort needs (call light access, blankets, blinds, etc.)

• Transport residents to meals, activities, appointments, and common areas

• Greet residents upon admission and assist with room readiness and orientation

• Assist residents with non-feeding meal support (tray delivery, opening containers, cutting food, refilling beverages)

• NEVER feed residents

Housekeeping & Environment

• Maintain clean, orderly resident rooms and common areas

• Make unoccupied beds and distribute linens

• Clean feeder tables, wheelchairs, over-bed tables, and resident equipment

• Restock resident rooms, common areas, and supply rooms

• Replace trash liners and report spills or hazards immediately

Administrative & Support Tasks

• Answer phones, especially during meal times

• Assist with filing, copying, labeling resident belongings, and other clerical tasks at the nursing station

• Assist with errands for residents and staff

• Maintain confidentiality of resident information at all times

Safety, Compliance & Communication

• Report changes in resident condition immediately to Charge Nurse

• Report accidents, incidents, safety concerns, and defective equipment promptly

• Follow infection control, OSHA, CDC, and facility safety guidelines

• Participate in orientation, in-service training, and annual mandatory education

• Treat all residents with dignity, respect, and kindness

Supervisory Responsibilities

• This position has no supervisory responsibilities

Qualifications

Education & Experience

• Minimum 8th grade education required

• Prior healthcare or hospitality experience preferred, but not required

Skills & Abilities

• Ability to follow written and verbal instructions

• Strong communication and teamwork skills

• Basic computer skills (Microsoft Suite preferred)

• Ability to work independently and in a fast-paced environment

Physical Requirements

• Ability to lift and/or move up to 25 lbs

• Frequent standing, walking, bending, and reaching

• Ability to use standard office equipment

• May assist during emergency evacuations

Work Environment

• Skilled nursing facility with frequent interaction with residents and staff

• Noise level typically low to moderate

• Exposure to cleaning products, disinfectants, and resident care equipment

Equal Employment Opportunity (EEO)

We are an Equal Opportunity Employer committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, ancestry, national origin, sex, gender identity, gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, military or veteran status, or any other characteristic protected by federal, state, or local law.