Hospitality Expert

At Chick-fil-A Washington (PA), our vision is to be a light in our community by: Seeing the whole person, serving with humble excellence, and sparking joy through small moments of care. We believe that people have busy and chaotic lives and when they come to Chick-fil-A they are nourished not just by our great tasting food but also through the welcoming atmosphere and the caring/joyful people who serve them.

Our Hospitality experts are the key to creating the warm and caring environment that so many of our guests appreciate. Every guest who walks through our door or comes through our drive thru, represents an opportunity to connect personally and show care through our interactions. Behaviors like creating eye contact, sharing a smile, speaking enthusiastically, addressing guests by name, and saying "my pleasure" make our guests feel valued and seen. We serve our guests with excellence when we give our best effort to meet their dining expectations by providing a clean and safe environment, attentive and friendly service, surprisingly fast service, and flawless order accuracy. Consistently meeting our guests' expectations with excellence is an exciting challenge we take on together every day. At Chick-fil-A, we also believe that when we exceed expectations through behaviors like holding doors, carrying large orders to cars, clearing trays off a table, surprising a child with a mini-cow, or engaging a guest in genuine conversation, we have the ability to spark joy in their hearts for the rest of the day. Our hospitality experts consider it a privilege to ensure that our guests leave happier than when they first arrived at our store.

At Chick-fil-A, you will get to work in a friendly environment with other team members dedicated to the same mission. Many times, the relationships built at Chick-fil-A can last a lifetime. We also believe that team members will gain valuable life experience and learn transferrable skills that will go far beyond your time in the restaurant. Learning the importance of bringing your best effort and attitude, professionalism, developing a service mindset, overcoming challenges, and building trusting relationships will set you up for future success.

Position Type:

• Full-time and Part-time

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• A Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Hospitality Expert Responsibilities:

• Smiles when interacting with guests
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Communicate effectively with guests and Team Members

Qualifications and Requirements:

• Available for at least 12 hours per week and able to work Saturdays
• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task under pressure
• Works well independently and in a team environment
• Willing and able to work a flexible schedule
• Willing and able to work both indoors and outdoors at any point in the year