Hospitality Specialist/Server Assistant - Grand Rapids Brewpub

Job summary

The Hospitality Specialist role is the first & last person at New Holland to interact with our guests. The Hospitality Specialist performs our main guest service function.

While our Server Assistant supports the severs and bartenders to take care of guests most efficiently. They run food from the kitchen to guests, ensure guests have all needed items, clear and clean tables, roll silverware, maintain clean restrooms/common areas and provide a remarkable experience for our guests.

This position will support both roles dependent on scheduled shift. This position requires a passion for working with people.

 What you would do

●       Lead and act in a manner that is consistent with our Mission, Vision & Values.

●       Know all of the company’s upcoming events and promotions.

●       Know our beer, wine, spirits, and food and be able to accurately describe each item in terms of taste & style.

●       Utilize our methods of communication and technology.

●       Lead the reservation board and manage the wait.

●       Seat guests while managing preference and accommodation needs and balancing customer flow.

●       Maintain cleanliness at the host stand.

●       Assist with any cleaning/organizing projects up to and including restroom protocols, bussing & sanitizing tables.

●       Roll silverware.

●       Deliver food to tables accurately and in a timely manner.

●       Perform other responsibilities as assigned.

What you offer us

●       Excellent interpersonal skills.

●       Problem solving and forward-thinking mindset.

●       Ability to multi-task with a calm, positive attitude.

●       Possess basic knowledge of dining room service procedures and functions.

●       Possess good communication skills and the ability to work well with teammates.

●       Possess a sense of urgency.

●       Must be able to work days, nights, weekends, and holidays.

Physical requirements

●       Be able to work in a standing position for up to ten (10) hours at a time.

●       Be able to reach, bend, stoop and frequently lift thirty (30) pounds.

Desired qualifications

●       Passion for being a public-facing ambassador of the New Holland brand.

●       A passion for engaging with guests and for providing a hospitality-focused environment.

●       A desire to be part of high-functioning team.

●      Maintain a positive attitude in stressful situations.

Our Mission

At New Holland Brewing Company, we are on a mission to enhance the quality of people’s lives.

Our Vision

New Holland Brewing Company’s vision is to create savored moments for the world.

Our Values

We Believe * We Engage * We Own * We Lead

We Act with Integrity * We Care

How your job supports the mission

·        Engage with guests constantly, make a remarkable experience.

·        Offer support to other teams, increasing productivity.

·        Anticipate guests needs and deliver.

 Summary of a typical day

·        Assist guests enthusiastically.

·        Maintain seating rotation and organization at the host stand.

·        Bus, sanitize, roll silverware.

·        Run Food.

·        Greet guests upon arrival & departure.

New Holland Brewing Company is an Equal Opportunity Employer and we do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the Americans with Disabilities Act (ADA), New Holland Brewing Company will make reasonable accommodation of working conditions or methods in order to perform the duties of the position. New Holland Reserves the right as part of a development plan to fill a position without the role being posted.

New Holland conducts job-related background checks prior to hire to ensure a safe and secure work environment in which current team members, guests, and company assets are protected, while protecting the integrity and confidentiality of information gathered during the evaluation. 

Background checks are conducted on the finalist only following the issuance of a contingent offer of employment. At this point in the hiring process, you would be asked to authorize New Holland to conduct the background check. You would be provided with online authorization and disclosure forms that require identifying information, including other names used, Social Security Number and birthdate, current address, and contact information. 

Candidates with questions are encouraged to contact the People & Culture team at [email protected].