Host / Hostess - Quarterdeck

Position Summary:
The Host/Hostess at The Beach Club at The Sea Pines Resort serves as the welcoming face of our premier oceanfront dining experience. This role is responsible for creating a warm, polished, and memorable first impression for every guest. The Host/Hostess manages reservations, guest flow, and seating while delivering attentive, personalized service that reflects the resort’s luxury standards and coastal hospitality.

Key Responsibilities:

• Greet guests promptly with a warm, friendly, and professional demeanor upon arrival and departure


• Manage reservations, waitlists, and seating assignments efficiently


• Escort guests to tables and provide menus


• Maintain an accurate seating chart to support service flow and table turnover


• Communicate effectively with servers, management, and kitchen staff regarding table status and guest needs


• Answer phones, take reservations, and respond to guest inquiries


• Maintain cleanliness and organization of the host stand and entrance area


• Anticipate guest needs and accommodate special requests when possible


• Address guest concerns professionally and escalate when necessary


• Uphold The Sea Pines Resort service standards at all times

Qualifications:

• Previous hospitality, hosting, or customer service experience preferred


• Strong communication and interpersonal skills


• Ability to work in a fast-paced, high-volume environment


• Professional appearance and demeanor


• Strong organizational and multitasking skills


• Positive, guest-focused attitude


• Flexible schedule including evenings, weekends, and holidays

Physical Requirements:

• Ability to stand and walk for extended periods


• Ability to lift up to 15 lbs occasionally


• Comfortable working in indoor and outdoor environments

Work Environment:

• Upscale, oceanfront dining setting within a luxury resort


• Fast-paced, guest-focused atmosphere


• High level of interaction with guests and team members

Core Competencies:

• Guest Service Excellence


• Communication Skills


• Organization and Time Management


• Professionalism


• Teamwork