Host- Links an American Grill

Essential Duties & Responsibilities

Guest Experience & Service Excellence

• Greet all guests promptly with a warm, genuine, and professional demeanor, using guest names whenever possible


• Deliver a refined and personalized welcome aligned with Forbes Travel Guide standards


• Manage the host stand with poise and organization, ensuring a seamless arrival and departure experience


• Escort guests to tables while engaging in light, thoughtful conversation that enhances the guest experience


• Provide accurate wait times and proactively manage guest expectations


• Thank guests sincerely upon departure and invite them to return

Reservations & Table Management

• Manage reservations using OpenTable or designated POS/reservation system


• Strategically assign tables based on server sections, guest preferences, and operational flow


• Coordinate with management and service team to ensure efficient seating and pacing of the dining room


• Monitor table status and adjust seating plans dynamically to maintain service standards

Communication & Team Collaboration

• Maintain clear and consistent communication with servers, bartenders, and management


• Relay VIP notes, special occasions, dietary preferences, and guest requests to the service team


• Support front-of-house operations during peak service periods

Forbes Travel Guide Standards

• Demonstrate Graciousness, Thoughtfulness, and Sense of Personalized Service in all interactions


• Anticipate guest needs and offer proactive assistance (special occasions, seating preferences, etc.)


• Maintain polished verbal communication and professional etiquette at all times


• Ensure interactions are never transactional, but instead engaging and guest-focused

Cleanliness & Presentation

• Maintain a clean, organized, and visually appealing host stand and entrance area


• Ensure menus, reservation materials, and guest-facing items are in pristine condition


• Uphold personal grooming and uniform standards in accordance with resort guidelines

Qualifications & Requirements

• Previous host or guest service experience in a restaurant or hospitality environment preferred


• Strong interpersonal and communication skills


• Ability to remain calm, professional, and composed in a fast-paced environment


• Strong organizational skills and attention to detail


• Availability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods


• Ability to lift up to 15 pounds occasionally


• Ability to work in a high-energy, fast-paced environment

Work Environment

• Indoor restaurant setting within a luxury resort environment


• Frequent interaction with guests and team members


• Exposure to varying levels of business volume, especially during peak seasons and events

Why Join The Sea Pines Resort

• Work at Hilton Head Island’s premier luxury resort and Forbes Four-Star property


• Be part of a team committed to exceptional guest service and hospitality excellence


• Opportunities for growth, training, and development within Food & Beverage and beyond