Host (Rock & Brews)

Pledge for Success: 

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow. The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes.

Primary Duties and Responsibilities:

• Promotes superior guest service.

• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.

• Prepare and organize reservations.

• Greet guests in a friendly and professional manner. Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server.

• Communicate with guests to ensure quality satisfaction with food and service.

• Respond appropriately to customer complaints and bring any issues to the attention of a manager.

• Inform guests about menu specials, entertainment and area events.

• Perform cashier functions as required.

• Plan parties or special events.

• Perform marketing and other promotional services.

• Clean, clear and set tables as required.

• Participate in end of shift side duties.

• Other tasks as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.

• A successful candidate must be over 18 years of age, have a friendly smile, a good attitude, excellent customer service skills.

• Must be able to communicate effectively in English. 

• Must be dependable, flexible, and available to work any shift, especially weekends.  

• This is a standing position, and includes bending and lifting, you must physically be able to do this job effectively for an 8 to 10-hour shift.

• Must be willing to work in a smoking environment.

• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Previous host/hostess experience.