Host / To Go Specialist

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Front of the House

• Suggesting new menu items from our limited time offerings.

• Cleaning, completing side work, and organizing supplies as needed.


• Proactively assisting other team members without being asked.


• Providing total guest satisfaction.


• Greets and welcomes all customers immediately upon arrival and verifies the number in their party.  Determines special needs, e.g., high-chairs, special menus.


• Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.


• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.


• Handles incoming telephone calls immediately and takes to go orders as appropriate.


• Maintains proper supply of clean menus.


• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.


• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.


• Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.


• Busses and cleans guest tables in the dining room.


• Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.

Back of the House

• Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.


• Complete the sign off process on all To-Go receipts.


• Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.


• Prepare drinks for the waitstaff to help improve Speed of Service and table turns. 


• Cleaning, completing side work, and organizing supplies as needed.


• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Superior Customer Service Skills


• Superior Communication Skills


• Must be able to read and write in the English command


• Must have good mathematical skills


• Must have the dexterity to manage a cash box


• Must be a multi-tasker to manage numerous of task simultaneous


• Must be organized and detailed