Host/Hostess

I. POSITION PURPOSE

Responsible to greet and seat customers and provide menus

II. ACCOUNTABILITIES

• Greet all customers with a friendly, cheerful and helpful attitude and in an efficient manner as well as acknowledging them as they leave with a proper “good bye”
• Provide excellent customer service
• Present a neat, clean, professional and polished appearance, wearing the proscribed attire for this position
• Seat customers accordingly while providing menus and ensuring that tables are properly set up
• Prepare floor plan and reservation cards
• Stuff menus
• Regularly inspect all front- and back-of-the-house service areas and equipment to ensure that sanitation, safety, energy management, preventive maintenance, and other standards of the department are met
• Other duties as assigned

III. MINIMUM REQUIREMENTS

• HS Diploma or GED
• Experience that is directly related to the duties and responsibilities specified prefered
• Or any similar combination of education and experience
• Demonstrated polished, professional appearance and presentation
• Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
• Ability to enforce policies while maintaining a high professional demeanor
• Ability to maintain quality and safety standards
• Excellent administrative and mathematical skills
• Strong reasoning ability and critical thinking skills
• Demonstrated strong oral and written communication skills to a wide variety of constituents
• Excellent interpersonal/relationship-building skills
• Proven record of providing excellent internal and external customer service

IV. Physical Demands and Work Environment

• Must be able to sit, stand, walk, squat, kneel, bend, stoop, climb, walk on rough ground and lift up to 10 pounds
• Must be able to handle hot and cold interior and exterior conditions
• Independent mobility