Hotel Bell Attendant

 Important Position Requirements

This position is responsible for safely transporting VIP guests to and from Little Creek Casino Resort and Seattle several times per week. The role requires comfort with frequent long-distance driving, including trips from Shelton to Seattle, and the ability to remain available for up to four hours while waiting in Seattle before transporting the guest back to the property.

Applicants must have a clean driving record and meet the requirements to be insurable under the resort’s applicable vehicle insurance policy.

The Hotel Bell Attendant provides exceptional guest service by assisting hotel guests with luggage handling, guest arrivals and departures, transportation of belongings, and other hospitality related services throughout the property. Bell Attendants are expected to maintain a professional appearance, provide prompt and courteous service, and always create a welcoming experience for all guests.

Bell Attendants shall safely handle all guest belongings and hotel equipment while following all property safety procedures and service standards. Any behavior that endangers the Bell Attendant, guests, fellow team members, or property will result in disciplinary action up to and including termination.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote positive patron relations by displaying prompt, courteous, professional, and efficient guest service at all times.
• Greet guests upon arrival and departure at hotel entrances and assist with luggage, mobility needs, and general guest assistance as needed, including assisting guests with disabilities.
• Safely receive, transport, and deliver guest luggage to designated rooms, bell storage areas, or vehicle pick-up points.
• Maintain accurate tracking of luggage tags and ensure all guest belongings are properly documented and securely handled at all times.
• Ensure guest belongings are delivered promptly and correctly to the appropriate guest or location.
• Monitor bell storage and luggage areas to ensure items are secure and protected from loss or damage.
• Immediately notify a supervisor if any guest belongings appear suspicious, unsafe, or pose a potential safety concern.
• Verify guest identification or claim tickets prior to releasing any luggage or personal belongings.
• Occasionally Park guest vehicle for them when it is needed.
• Cover Casino Valet for breaks and as needed.

ADDITIONAL DUTIES

• Treat all guests and team members with the highest level of respect, courtesy, and professionalism at all times.
• Handle all guest property with care, ensuring respect for privacy and personal belongings.
• Do not access, open, or interfere with guest luggage or personal items under any circumstances.
• Promptly report all accidents, missing items, or suspicious activity to Security and the designated supervisor on duty.
• Remain alert and attentive while moving through the property to ensure the safety of guests, team members, and pedestrians.
• Maintain bell carts, storage areas, and guest service stations in a clean, organized, and presentable condition at all times, including assistance during inclement weather as needed (e.g., snow, ice, rain).

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality.
• Be accountable to team members and the organization by attending all required meetings and trainings.
• Display sensitivity to Native American culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of Little Creek Casino Resort Human Resources policies, departmental policies, and all applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build and practice emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in all interpersonal work relationships with team members, supervisors, and guests.
• Uphold LCCR values with a focus on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the Hotel Bell Attendant to represent our enterprise in a courteous and professional manner with special attention to enhancing guest experiences through seamless parking services and exemplary interpersonal skills.

Customer-Centric Attitude:

Display an unwavering commitment to providing exceptional service and exceeding patrons' expectations. Consistently approach interactions with warmth, patience, and attentiveness, creating an inviting atmosphere that reflects the resort's dedication to being the friendliest casino.

Adaptability and Resourcefulness:

Embrace change and unpredictability with a positive mindset. Demonstrate the ability to think on your feet, effectively handle unexpected situations, and find solutions promptly. Flexibility and quick problem-solving contribute to maintaining a safe, smooth, and enjoyable experience for all visitors.

Ethical Responsibility:

Uphold the highest level of integrity by adhering to policies, regulations, and confidentiality standards. Show a strong commitment to ethical behavior, consistently reporting incidents and suspicious activities promptly. Understand that your actions directly contribute to maintaining a trustworthy environment for both team members and guests.

Cultural Sensitivity and Learning:

Exhibit a genuine interest in understanding and respecting diverse perspectives, particularly with regard to the Squaxin Island Tribe's culture. Proactively seek opportunities to learn more about Native American traditions and history, demonstrating respect and appreciation for the community in which you work.

Emotional Intelligence and Collaboration:

Cultivate emotional intelligence by being self-aware, managing emotions effectively, and developing strong interpersonal relationships. Approach interactions with colleagues and guests with empathy, active listening, and a collaborative spirit. These skills contribute to a positive work atmosphere and promote a united team effort.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES:

Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.

SUPERVISORY RESPONSIBILITIES

• NA

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Education and/or Experience:

• High school diploma or GED
• Three months related experience and/or training
• OR equivalent combination of education and experience

Certificates, Licenses, Registrations:

• Class II Gaming License issued from the Squaxin Island Gaming Commission
• Driving Abstract
• Insurance approval

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.
• The employee frequently is required to reach with hands and arms and talk or hear.
• The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.