Hotel Clerk

Company: Yugo

Community: Yugo Urbana Illinois

Location: Urbana, IL
Position Title: Hotel Clerk, Part Time

Position Classification: Hourly / Non-Exempt

Compensation: $18 - $22

Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. In the U.S., Yugo operates nearly 40,000 beds across 88 properties in 28 states, delivering vibrant communities designed to support student success both personally and professionally. Guided by its Live Your Best Life philosophy, Yugo fosters sustainability, personal growth, and career development while building an inclusive, collaborative, and forward-thinking culture for residents and team members alike.

As the Hotel Clerk, you’ll play a key role in supporting guests and overseeing the hotel side of the business. Your responsibilities will ensure a welcoming experience for guests while efficiently managing daily hotel operations in a vibrant student-focused environment.

Reporting to the Area General Manager, here’s what you’ll be doing!

• Drive Guest Experience
• Meet, greet, and engage with our guests and visitors.
• Support our guests by responding promptly to requests.
• Maintain general appearance of hotel rooms and lobby by daily cleaning of floors and shared spaces.
• Prepare for guest stays by confirming rooms are clean to our standards and correcting any issues found.
• Plan and prepare for following day check ins and outs. Administration of Our Spaces
• Complete general administrative tasks; answering the phones, returning emails, and filing documents.
• Report to work timely and in complete uniform
• Follow all company policies and procedures, including safety, emergencies, and energy.
• Respond to questions and make reservations as they come in daily.
• Monitor guest bookings and ensure availability is updated on listing sites.
• Oversee general operations of Yugo Guest Suites and manage housekeeping assignments.
• Get things done! Support the team by assisting with other duties as assigned.
• Customer Focus. Able to ensure students and guests have the best experience and are confident in dealing with a range of support requirements and issues.
• Interpersonal Skills. Great communications skills in both written and oral English.
• Proactive and Organized. Have a bias for action, anticipates, and responds timely to students/guests and fellow Yugoers needs.

Sound good so far? Here’s what you’ll need to thrive in this role!

• Experience working within student accommodation or hospitality sector
• Hospitality/Customer service experience preferred
• Relative experience in an administrative role
• Great customer service and communication skills, being able to effectively engage with people at all levels (orally and in writing)
• Ability to be proactive with strong problem-solving skills and initiative.
• Highly organized individual with the ability to take on multiple tasks regularly.
• Intermediate skills in using MS Office and online systems / databases.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.
• Carbon Literacy Certification or willingness to undertake training 

As part of the Yugo team, you are eligible for a competitive salary, commission eligibility, and more! Here’s a snapshot of what we offer;

• Competitive market pay rate
• 401k + 4% employer matching
• Wellness time as required by the state
• 1 Paid Volunteer Day
• 1 Paid YuDay

At Yugo, we believe in creating a culture where everyone belongs and feels empowered to do their best work. If you're looking to make an impact in a people-first environment, apply today!

Equal Opportunity Employer

We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other status protected by applicable law.

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