Hotel Front Office Supervisor - Plymouth Hotel

The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

DUTIES & FUNCTIONS

• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.


• As needed, assist with scheduling, hiring and training front desk employees.


• Monitors, coaches, and evaluates guest service representatives and night auditors.


• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.


• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.


• Follow all cash handling and credit policies.


• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.


• Balance and prepare individual paperwork for closing of shift according to hotel standards.


• Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.


• Be familiar with all in-house groups.


• Have knowledge of emergency procedures and assist when needed.


• Fill in and support coworkers and team as needed to ensure efficient operation.


• Perform duties, special assignments and projects as requested by management.


• Ability to communicate in English & Spanish preferred.

EDUCATION & EXPERIENCE

• High School diploma/GED or equivalent education/experience required.


• Experience in a hotel or a related field preferred.


• 2+ years of front desk experience required.


• Computer experience with basic proficiency in Microsoft office and hotel property management systems required