Hotel General Manager

Hotel General Manager

POSITION SUMMARY

The General Manager oversees daily hotel operations of Holiday Inn Express and provides overall leadership in the hotel's continuing effort to deliver outstanding guest services, staff development, and financial profitability within established quality standards. Provides leadership and strategic planning to maximize operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, service initiatives, balanced scorecard performance, and compliance with all company policies and standards.


2. Executes sales and marketing activities and produces results that meet or exceed the hotel’s plan.


3. Meets or exceeds guest service satisfaction standards through periodic evaluations, timely response to inquiries and investigation of complaints.


4. Manage and develop the executive team to ensure satisfactory performance and career progression.


5. Creates an operating environment that ensures employee and guest satisfaction.


6. Manage the profitability of the hotel to ensure revenue and guest satisfaction targets are met.


7. Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies


8. Serve as primary liaison with hotel owners and corporate entities


9. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.


10. Ensures the hotel is operated in compliance with all governmental laws, regulations and ordinance of federal, state and local authorities.


11. Recruit, interview and train hotel staff.


12. Conducts annual performance evaluations of staff; coaches and provides guidance for potential improvement.


13. Perform all other job-related duties on an as-needed basis.

QUALIFICATIONS REQUIRED

EDUCATION AND BACKGROUND REQUIREMENTS

Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration or related field.

Three to five years of management experience in the hotel or hospitality industry.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS REQUIRED

Knowledge of business and management principles.

Knowledge of processes for providing effective customer service.

Proficiency with Microsoft Office (Word, Excel and Outlook).

Proficiency with Property Management System Software at assigned (name) hotel.

Mathematical skills to interpret financial information and prepare budgets.

Ability to read and interpret documents in English such as safety manuals, operating and maintenance instructions, and procedure manuals.

Ability to effectively present information and respond to questions.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

WORKING CONDITIONS

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms; must be physically able to stand, walk, and sit; occasionally climb or balance and stoop, kneel, crouch, or crawl; frequently lift and/or move up to 10 pounds; and occasionally lift and/or move up to 20 pounds. The employee must be able to sit for long durations up to eight or more hours.

Environmental Conditions:

This job operates in a professional office environment.

Sensory Demands:

The noise level is low to moderate in the building. There will be occasional interruptions from visitors and phone calls. Specific vision abilities, including close, distant, color and peripheral vision, depth perception, and ability to adjust focus; and ability to talk and hear.

Mental Demands:

There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must also deal with a wide variety of people and may encounter conflict.

WORK EXPECTATIONS

Regularly scheduled 40 hours per week, but overtime and weekend hours could be required at times.