Hotel Reception Desk Agent

Guest Service Agent

Cascada Thermal Springs and Hotel, Portland, Oregon

Full-Time/Part-Time Available

Reports to: Front Office Manager/Assistant Front Office Manager

About Us: Cascada Thermal Spring and Hotel is a serene haven committed to sustainability. Our LEED Platinum-certified complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests a holistic wellness experience in Portland’s Alberta Arts District.

Job Overview: Join our team at Cascada Thermal Spring and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking dedicated and friendly Guest Service Agents to ensure the seamless operation of the reception desk for the hotel. Your role will be vital in upholding our high standards of service and sustainability for the property.

Job Description: As a Guest Service Agent, you will support our hotel operations by managing guest check-ins and check-outs, handling inquiries, while providing an upscale but welcoming environment for our guests.

Key Responsibilities:

• Welcome guests warmly and provide assistance with check-in and check-out procedures.
• Handle guest inquiries and resolve issues in a friendly and professional manner.
• Maintain accurate guest records and make and manage reservations.
• Collaborate with other departments to ensure guest satisfaction.

Requirements:

• High school diploma or equivalent.
• Previous experience in a guest services role preferred, ideally in the hospitality industry.
• Strong attention to detail and excellent organizational skills.
• Ability to work effectively and independently in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to lift and move up to 25 pounds and stand for extended periods.

Benefits:

• Competitive wages and opportunities for career advancement within our growing organization.
• Wellness benefits

Equal Opportunity Employer:

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!