Housekeeping Dispatcher - Live Hotel - Maryland

Why We Need Your Talents:

Where You'll Make an Impact:

• The housekeeping dispatcher will assist the housekeeping staff in directing the operations of the Housekeeping Department so as to meet the expected level of guest satisfaction.
• Responsible for communicating necessary information to housekeeping department, front desk personnel and hotel guests.
• Answer phones and accurately document and communicate information in a timely manner
• Demonstrates the ability to work cohesively and professionally with all front desk team members.
• Responsible for updating the status of all hotel rooms, and keeping the housekeeping team informed on stay overs, turndown service, and do not disturb guest rooms.
• Accurately maintains a call log of all communication receive/sent to include call generation and disposition
• Verifies that that all room statuses are correct in the computer at the end of the day and properly follows up on any inconsistencies.
• Maintain a complete list of current issues and maintain a record of all inventory issues to be able to keep management staff up-to-date
• Must be proficient in Microsoft Word and Excel
• Must be able to type at least 40wpm
• Other duties assigned

Skills to Help You Succeed:

• Able to read and interpret instructions and direction for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service
• Must be able to communicate effectively in English
• Self-starting personality with an even disposition
• Ability to communicate information and hotel services to management and guests.

Must-Haves:

• High school diploma or GED
• Six (6) months prior or equivalent experience required. Prior hotel experience, preferred

Physical Requirements:

• Lifting up to 25lbs
• Pushing/Pull up to 40lbs
• Carry up to 15lbs
• Infrequent Bending / kneeling
• Infrequent Walking
• Infrequent Standing
• Frequent Sitting

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.