What You'll Be Doing:
Staff Management:
Assist in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
Give suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
Provide feedback to staff as needed on work performance.
Address any employee issues or conflicts that may arise.
Quality Control:
Inspecting guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
Monitoring the use of cleaning supplies and equipment to maintain cost efficiency.
Handling guest complaints or concerns related to housekeeping services and resolving them promptly.
Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
Communication:
Collaborating with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
Communicating with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.
Tpg Hotels
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