Housekeeping Management

Purpose for the Position:

To manage all facets of the housekeeping department ensuring high levels of guest service and satisfaction. This includes rooms, laundry, public areas, department storage areas and work areas.

Essential Responsibilities:

1. Supervises housekeeping and laundry staff.
2. Hire, train, and develop team members and ensure all required training is complete according to standards.
3. Assist General Manager in the development of the department’s annual budget. Monitors performance against plan.
4. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
5. Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
6. Enforces policies and procedures.
7. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
8. Schedules staff according to labor standards and forecasted occupancy.
9. Maintains room quality based on hotel objectives.
10. Monitors and maintains the level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
11. Compiles and reports accurate status of guest rooms to front office.
12. Enforces standard procedures for the acceptance, security, and return of guests lost and found items.
13. Manages workflow effectively and in an organized and timely manner.
14. Maintains standard procedures for security of on-loan equipment.
15. Maintains productivity and labor cost goals.
16. Conducts inventories of linen, supplies and equipment as required.
17. Orders and receives supplies to maintain adequate inventory levels.
18. All other duties as assigned by a manager or supervisor.

Skills and Abilities:

•  Read and interpret business records and statistical reports.
•  Use mathematical skills to interpret financial information and prepare budgets.
•  Analyze and interpret policies established by administrators.
•  Understand the government regulations covering business operations.
•  Make business decisions based on production reports and similar facts.
•  Make business decisions based on your own experience and opinion.
•  See differences in widths and lengths of lines such as those on graphs.
•  Deal with the public, customers, employees, union and government officials with tact and courtesy.
•  Plan and organize the work of others.
•  Change activity frequently and cope with interruptions.
•  Speak and write clearly.
•  Accept the full responsibility for managing an activity.

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Use of manual dexterity of common office equipment, such as but not limited to computers, printers, phone, etc. Requires walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.

Mathematical Development: Compute discount, interest, profit, and loss; commission, markups and selling price; ratio and proportion, and percentages. Calculate surface, volumes, weights, and measures.

Requirements

•  High School graduate or equivalent, some college preferred.
•  Minimum 1-3 years of housekeeping management experience in the hospitality industry.
•  Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
•  Bilingual English/Spanish a plus.
•  Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
•  Effective written and verbal communication, skills exercising patience, tact, and diplomacy.
•  Ability to enforce hotel standards, policies, and procedures with staff.