Housekeeping Manager

The Housekeeping Manager leads all housekeeping operations, ensuring exceptional cleanliness, organization, and aesthetic standards across guest suites and all public spaces. Working closely with the front of house team, this role upholds a culture of discreet and anticipatory service for all guests. The ideal candidate is a hands on leader who builds and mentors high performing teams, maintains rigorous quality standards, and embodies the sophistication and service excellence of the Skywalker brand.

Primary Responsibilities & Accountabilities:

Guest Rooms & Property as a whole

• Suite set up, furniture install, textiles, all pre arrival duties
• Schedule, oversee and inspect deep cleaning
• Manage room upkeep and preventative maintenance for all site inspections, internal and external
• Procurement and management of all guest room amenities, housekeeping tools and equipment
• Management of all housekeeping storage areas throughout property
• Regular inspection of unoccupied suites, identifying and reporting maintenance needs
• Oversees all public area, outdoors, back of house areas including offices, winery, spa, gym, treatment rooms, theaters, dining locations (indoors and outdoors) 
• Daily site check of all public and BOH areas

Contract Workforce Management

• Assign work duties and inspect work for conformance to prescribed standards of cleanliness
• Manages regular cleaning schedules, deep cleans and maintenance of both common and private spaces
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action
• Coordinates work activities in support of the operations of all other departments
• Quality check and update standards and procedures for work of housekeeping staff as needed
• Conducts training to ensure policy compliance, work procedures, and to demonstrate use and maintenance of equipment 
• Make recommendations to improve service and ensure more efficiency whenever possible
• Attend staff meetings to discuss events, successes and opportunities.
• Issues supplies and equipment to workers
• Performs cleaning duties in cases of emergency or staff shortage

All Guest Experience areas – Work cross-functionally to

• Recruit & train new hires 
• Develop & implement guidelines & control procedures for purchasing and receiving areas
• Conduct daily property inspections
• Manage budgeting and finances, ensuring timely submittal and accuracy of housekeeping related invoices, keeping costs to a minimum. 
• Maintaining inventory of all furnishings and equipment as well as regular stock reviews to ensure adequate cleaning supplies
• Continuous training of staff in cleaning and household standards through the property
• Daily management of contractor staff including scheduling and onsite supervision
• Hands on support with winery, valet, F&B, service, spa support, rooming, wine shipments, florals, meeting set up as needed (Guest Services)
• Support Guest Inn and Operation as needed
• Proactive and able to anticipate situations before they arise
• Other duties as assigned 

• 2+ years proven experience in Hospitality 
• Strong work ethic
• Self-starting personality with an even disposition & decorum
• Maintain a professional appearance and manner at all times 
• Can communicate well with guests 
• Must be willing to "cross lanes" and support co- workers with their job duties and be a team player 
• Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations 
• Lifting may include equipment or furniture weighing up to 50 lbs with or without reasonable accommodations 
• Ability to comprehend and follow instructions from supervisor 
• Must have the ability to communicate in English, bonus if able to speak Spanish 
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Maintain professional appearance and manner at all times

Benefits:

• The expected annual salary range is $85,000 - $90,000
• Medical/Dental/Vision with Generous Cost Sharing
• Employer-Paid Life Insurance and Long-Term Disability Policy
• Flexible Spending Account
• Aflac short-term disability options
• 401 (k) with Company Match
• Family Care with Urbansitter membership
• Generous PTO Policy
• Education/Tuition Reimbursement
• Yearly Performance Review
• Discretionary Bonus Opportunities
• Coaching programs