Housekeeping Supervisor

ESSENTIAL JOB FUNCTIONS:

•  Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.


• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.


• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.


• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.


• Respond to guest requests, concerns and problems to ensure guest satisfaction.


• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.


• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.   


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must be available to work a flexible schedule to include nights, holidays and weekends. Must have a minimum of one year hotel housekeeping supervisory/inspector experience.  Must have the ability to communicate in English.  Self-starting personality with an even disposition.    Maintain a professional appearance and manner at all times.     Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs.   Must be able to receive instructions and communicate progress of work assignments.