POSITION DESCRIPTION

Position Title:            Supervisor                               Reports To:            Rooms Division Manager

Department:              Housekeeping                         Date:               May 2026

Responsible for the overall supervision and direction of all aspects of the Housekeeping department, including the cleanliness of guest rooms and keeping the standards high.

Supervision Received:

Supervision is received from the Rooms Division Manager.

Essential Functions:

• Prepares daily guestroom assignment for room attendants


• Assists housekeeping and laundry staff in securing all supplies and tools necessary for the completion of their jobs.  Order supplies as necessary


• Maintains purchase order book and checkbook and completes a monthly purchase report


• Performs beginning and end of month inventory of all guest supplies and linen.


• Prepares daily guestroom reports and trace reports.  Departure list goes to front desk


• Prepares daily and weekly inspections of guestrooms to ensure standards are being met


• Performs daily walk-through of public areas to ensure standards are being met.


• Performs hiring, training, supervision, evaluations and termination of personnel

• Maintains a high standard of excellence throughout the hotel


• Maintains safety awareness throughout housekeeping department


• Reports all potential safety hazards immediately


• Maintains appearance of exterior and interior of building


• Prepares and conducts timely and accurate performance reviews with staff


• Assigns staff their duties, and inspects work for conformance to prescribed standards of cleanliness


• Maintains proper inventory levels at all times


• Ensures that supplies and equipment are issued to staff


• Performs investigation of complaints regarding housekeeping service and equipment, and takes corrective action


• Assists in the scheduling of housekeeping staff


• Performs Laundry and Room Attendant duties as needed


• Maintains and organizes lost and found.  Ensures that all guests’ lost and found items are wrapped and mailed


• Ensures effective communication between front desk and housekeeping for guest satisfaction


• Performs inspection of linen rooms and room attendant carts


• Prepares work orders for any problems in guest rooms, halls, or linen room.  Maintains a  current work order log book


• Performs opening and closing duties in the housekeeping department


• Represents the hotel in a positive and friendly manner at all times


• Ensures that all guests are greeted


• Complies with all policies and procedures set forth by the Employee Handbook.

Secondary Functions:

• Performs all other duties as assigned

Qualifications:

• Ability to work as part of a team


• Ability to stand and/or walk for entire shift


• Ability to work with a minimum of supervision


• Ability to maintain a professional appearance at all times


• Ability to communicate effectively


• Ability to read and follow both verbal and written instructions


• Ability to work well under pressure


• Knowledge of chemicals and operation of industrial machines

Working Conditions:

This position requires the ability to perform those activities necessary to complete the essential functions of the job, either with or without reasonable accommodation.

Walking:         40%

Standing:         30%

Sitting:            10%

Bending:         10%

Lifting:            10% / up to 50 lbs.

                        100%