Housekeeping Supervisor

Oversee all duties performed by the housekeeping staff. The housekeeping Supervisor is responsible for assigning tasks for the housekeeping staff, managing schedules and ensuring work is completed in a timely manner and per company policy, and monitoring cleaning supplies.

Schedule: Full-time, Weekdays; Weekends, 8 Hour Shifts, Alternating Holidays and Weekends

Primary Responsibilities and Duties:

• Supervise and coordinate the activities of housekeeping staff, including Housekeepers, Floor Technicians, and Laundry Aides, to ensure efficient and effective delivery of housekeeping services.
• Assign tasks, schedules, and work assignments to housekeeping staff, based on facility needs, occupancy levels, and cleaning priorities, and adjust staffing as needed to meet operational demands.
• Train new hires and provide ongoing coaching, feedback, and performance evaluations to housekeeping staff, promoting teamwork, professionalism, and excellence in service delivery.
• Conduct regular inspections of resent rooms, common areas, offices, and other facility spaces to ensure cleanliness, safety and compliance with regulatory standards.
• Monitor inventory levels of cleaning supplies, equipment, and linens, and submit orders for replenishment as needed to maintain adequate stock and support housekeeping operations.
• Coordinate with other departments, including nursing, maintenance, and dietary, to address housekeeping-related issues, collaborate on cleaning schedules, and support team work.
• Investigate and resolve resident and staff concerns related to housekeeping services, including cleanliness, maintenance, and environmental safety, in a timely and professional manner.
• Maintain records and documentation related to housekeeping activities, including cleaning schedules, supply orders, inspection reports, and staff performance evaluations, in accordance with facility policies and procedures.
• Enforce safety regulations, infection control protocols and quality assurance standards in housekeeping operations, ensuring compliance with federal, state, and local regulations.
• Assist with budget planning, cost control, and resource management for the housekeeping department, including labor, supplies and equipment, to optimize operational efficiency and effectiveness.
• Perform various cleaning duties in instances of staff shortages.
• Perform all other duties as requested by management.

Job Qualifications:

• Minimum of 1 year of related housekeeping management experience preferred.
• Prior experience supervising a team (preferred).
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage schedules, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to motivate, coach, and develop staff, and collaborate effectively with other departments and stakeholders.
• Proficiency in computer skills, including email, word processing, and spreadsheet software, for record-keeping and communication purposes.
• Commitment to maintain confidentiality, professionalism, and positive attitude in interactions with residents, their families, and staff.

Physical Requirements:

• Work performed in a medical setting due to the need to clean the facility and work in person with staff.
• Must be able to reach, talk, hear, crouch, stretch, and twist.
• Stamina to stand and walk for extended periods while performing cleaning tasks throughout the facility.
• Capability to lift and carry cleaning supplies, equipment, and trash bags weighing up to 15lbs, as needed during housekeeping duties.
• Ability to bend, stop, kneel, and reach to clean floors, surfaces, and low-lying areas in resident rooms and common areas.
• Proficiency in performing tasks that require manual dexterity, such as making beds, folding linens, and handling cleaning tools and equipment.
• Knowledge of and adherence to safety protocols to prevent accidents and injuries while using cleaning chemicals, equipment and tools.
• While performing the duties of this job, the employee may be exposed to hazardous chemicals, infections, waste, blood and body fluid, diseases, and conditions prevalent at the time.
• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• The job requires accepting criticism and dealing calmly and effectively with high-stress situations.