Housing Stability Specialist

• Conduct comprehensive housing assessments to identify participant needs, program eligibility, housing barriers, strengths, and goals; match participants to a customized set of community resources.


• Apply program eligibility criteria and collaborate with leadership to review and determine outcomes for complex eligibility cases.


• Assist participants with rental searches, housing applications, leases, and related documentation; support communication with landlords directly and through online portals.


• Provide individualized financial counseling focused on budgeting, credit repair, and strategies to support long-term housing stability.


• Facilitate access to one-time financial assistance for housing-related needs such as security deposits, utility payments, and other move-in costs, ensuring payments are made directly to landlords or utility providers.


• Accurately document assessments, financial assistance, services delivered, and outcomes in required program systems, including Unite Us.


• Conduct follow-up with participants to evaluate housing stability outcomes and connect them to additional resources or services as needed.


• Develop, cultivate, and maintain relationships with landlords and property managers to better understand leasing processes and preferences and increase access to available housing units.


• Track, analyze, and report program performance data for quarterly reporting, including housing placements, housing stability outcomes, and participant satisfaction.


• Coordinate closely with HRC staff and other internal partners to ensure shared clients receive seamless navigation, triage, and referral support.


• Ensure all CABQ-referred constituents receive timely, high-quality, and participant-centered services.


• Maintain accurate documentation and professional communication using standard office technology, including Microsoft Word, Excel, email, and virtual meeting platforms.

Qualifications Required:

Education:

• Associate's (AA) degree, bachelor's (BA) preferred, on human/community services, social work, psychology, or related field
  
  
  
  • in lieu of AA degree, a high school degree or equivalent and 3 years of experience in a similar role
  
  
  
  


• Bilingual in English and Spanish preferred

Experience:

• Minimum of 1-3 years' experience in housing navigation, case management, housing counseling, homelessness prevention, or related human services work


• Experience conducting intakes, providing referrals, and documenting services accurately


• knowledge of tenant-landlord rights and responsibilities