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About Mashgin
Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.
Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.
We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.
Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.
Position Summary
We are looking for an HR and Operations Generalist who will serve as the "connective tissue" of our People function. In this role, you won't just be checking boxes; you will be the guardian of the employee experience, ensuring that nothing falls through the cracks from the moment a candidate signs their offer letter to their last day at the company.
You are organized to a fault, empathetic by nature, and possess a "no task is too small" mentality. You will report directly to the VP of People and Operations, and work closely with leadership to ensure our operations are seamless, compliant, and supportive of a high-performance culture.
This position may require you to be onsite in our Headquarters at least one day per week.
What We Value:
- Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day.
- Simplicity: Complexity is a waste of time here—we take pride in building things that just work.
- Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation.
- Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done.
- Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements.
- Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face.
- Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work.
What You'll Do:
- Onboarding & Offboarding: Own the end-to-end onboarding experience for new hires in the US and international team members (EOR). You’ll ensure every "Mashgin-er" feels welcomed, equipped, and ready to contribute from Day 1.
- The Compliance Guardian: Maintain and update the Employee Handbook and company policies. You’ll keep a pulse on labor laws and compliance tracking to ensure we are protected as we scale.
- Employee Support: Act as the first point of contact for employee inquiries regarding benefits, payroll, and general company policies. You’ll be the friendly face of HR that people turn to for help.
- Manager Enablement: Partner with managers to navigate employee lifecycle events, including leaves of absence, promotions, and internal transfers, providing the administrative and tactical support they need to lead effectively.
- Process Optimization: Constantly look for ways to automate or improve our internal People processes. Whether it’s streamlining our HRIS data or improving our benefits enrollment flow, you’re always looking for a better way.
Minimum Qualifications
- Experience: 5+ years of experience in HR Operations, People Ops, or an HR Generalist role, preferably in a fast-paced startup environment.
- International Exposure: Familiarity with managing international contractors or employees through EOR platforms (e.g., Deel, Remote, or Rippling).
- Detail Orientation: An almost obsessive attention to detail. You pride yourself on catching the small things that others miss.
- Communication: Exceptional written and verbal communication skills. You can explain complex benefit plans or policy updates in a way that is easy to understand.
- Discretion: Ability to handle sensitive and confidential information with the utmost integrity.
- Adaptability: A high degree of comfort with ambiguity. You can pivot quickly when priorities shift.
Preferred Qualifications
- Experience with our tech stack (e.g., Notion, Rippling, Slack, G-Suite).
- Deep knowledge of California labor laws.
- A passion for AI, technology and startups.
What We Offer
- An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
- Excellent health, dental and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Catered lunch in office with fully stocked snacks and beverages
- Pet insurance for your fur babies
- Voluntary life insurance plan
- Competitive salary and options in a small, rapidly scaling company
$115,000 - $145,000 a year
For roles based in Palo Alto, CA, the overall market range for Mashgin is typically $115,000 - $145,000 USD annually. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any benefits offered by Mashgin, and the potential future value of any other long-term incentives.
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Notice on fraudulent jobs
We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our mashgin.com career site. If you think you've been scammed, please reference this site for more information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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