Pay Range: $20-25.00/hour (Based on experience)
Location: Charlotte, NC
Company: Qual Pac (A Pro Pac Company)
Client Site: Frito-Lay Dedicated Facility
Quality Packaging (Qual Pac) has been in business for over 50 years, built on a culture that values integrity, accountability, and people. We believe our employees are our greatest asset, we stand by our word, and we prioritize our customers above all else.
The HR Coordinator provides day-to-day human resources support for employees and leaders within a fast-paced, customer-dedicated manufacturing and warehouse environment. This role serves as a key point of contact for employees while supporting recruiting, onboarding, employee relations, attendance, payroll, benefits, leave administration, safety, training, and HR compliance.
Reporting to the HR Manager, the HR Coordinator works closely with plant leadership, supervisors, employees, and staffing partners to ensure HR processes are administered accurately and consistently. This is a hands-on, highly visible role that requires a strong presence on the production and warehouse floor and the ability to support employees across multiple shifts.
Serve as a primary point of contact for routine employee questions regarding policies, attendance, benefits, payroll, and workplace concerns
Support managers and supervisors with attendance, conduct, performance, documentation, and policy compliance
Promote consistent application of company policies across departments and shifts
Escalate complex, sensitive, or high-risk employee relations matters to the HR Manager
Maintain a visible HR presence on the production and warehouse floor and build strong relationships with employees and leadership
Coordinate recruiting activities for production, warehouse, shipping, receiving, maintenance, and administrative positions
Post job openings, review applications, conduct initial phone screens, and coordinate interviews
Partner with staffing agencies regarding temporary labor needs, attendance, performance, conversions, and assignment changes
Track open positions, candidates, interviews, offers, start dates, and other recruiting metrics
Support job fairs, hiring events, and community recruiting efforts
Conduct new-hire orientation and communicate company policies, attendance expectations, safety requirements, GMP standards, and benefits
Complete and maintain required onboarding documentation, including Form I-9 and E-Verify
Coordinate employee badge access, system access, and required training
Support temporary-to-full-time conversions and introductory-period reviews
Coordinate employee offboarding, including documentation, exit interviews, and recovery of company property
Review timecards for missed punches, scheduling discrepancies, overtime, shift differentials, and other issues
Partner with supervisors to ensure timecard corrections and approvals are completed accurately and on time
Track attendance occurrences, tardiness, absences, and related corrective action
Respond to routine employee questions regarding pay, deductions, PTO balances, and payroll corrections
Maintain accurate attendance and timekeeping records
Support administration of FMLA, personal leave, military leave, workers' compensation, and other applicable absences
Maintain communication with employees and managers regarding leave status, return-to-work dates, and work restrictions
Coordinate fitness-for-duty documentation and temporary work restrictions
Support the ADA interactive accommodation process under the direction of the HR Manager
Assist employees with benefit enrollment, qualifying life events, and benefit-related questions
Support annual open enrollment communications and employee meetings
Assist with employee recognition programs, service awards, engagement activities, and company events
Support unemployment claims, employment verifications, and required employee notices
Support workplace injury reporting, incident documentation, and workers' compensation or occupational injury processes
Coordinate medical treatment, drug testing, work-status reports, and return-to-work documentation as required
Participate in safety meetings, incident investigations, corrective actions, and employee retraining
Monitor completion of required safety training, forklift certifications, PPE requirements, and other compliance activities
Support compliance with OSHA, GMP, AIB, food safety, and customer-specific requirements
Assist with safety and HR audits and maintain required documentation and records
Coordinate required training for new hires, temporary employees, supervisors, and equipment operators
Maintain training records and monitor certification expiration and renewal dates
Support supervisor training related to attendance, documentation, interviewing, employee relations, and policy enforcement
Coordinate annual policy acknowledgments and refresher training
Support performance review and employee development processes
Maintain accurate and confidential personnel, medical, training, leave, investigation, and disciplinary records
Audit employee files and records for missing, incomplete, or expired documentation
Prepare HR reports related to headcount, turnover, attendance, overtime, recruiting, temporary labor, and open positions
Support EEO-1, OSHA, audit, and other required regulatory reporting
Maintain required labor law postings and workplace notices
Protect confidential employee, medical, and company information at all times
2+ years of Human Resources experience, preferably in manufacturing, warehouse, distribution, food, packaging, or a similar high-volume environment
Working knowledge of recruiting, onboarding, employee relations, attendance, payroll/timekeeping, benefits, and HR administration
Familiarity with employment practices and regulations, including FMLA, ADA, OSHA, and workers' compensation
Experience supporting an hourly workforce and working with temporary staffing agencies preferred
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Strong interpersonal, communication, and problem-solving skills
High level of professionalism, discretion, and ability to maintain confidentiality
Proficiency with Microsoft Office and HR/timekeeping systems
Bilingual English/Spanish preferred
Ability to work flexible hours, including occasional early-morning, evening, or weekend coverage based on business needs
Manufacturing and warehouse environment, including non-climate-controlled areas
Regular interaction with employees on the production and warehouse floor
Requires standing and walking for periods throughout the workday
Must be able to adjust schedule occasionally to provide HR support across multiple shifts
Established, stable company with over 50 years of success
Opportunity to support operations for a major national brand
Hands-on HR role with exposure to multiple areas of Human Resources
Collaborative, team-oriented environment
Opportunity to build relationships across all levels of the organization
Career growth opportunities within a growing organization
If you are an organized, people-focused HR professional who enjoys working directly with employees and leaders in a fast-paced manufacturing environment, we encourage you to apply.
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