HR Front Desk Associate

Job Summary

Provide daily support to the Human Resources department by managing the front desk, helping employees and visitors, answering calls and emails, and maintaining HR records. Assist with hiring, new employee paperwork, onboarding, and employment verification. Ensure required documents are completed accurately and on time, including I-9s, W-4s, and direct deposit forms. Support HR staff with projects and events, supervise student workers, and help keep HR processes organized and running smoothly. Position will be part-time, working 30 hours per week. 

Knowledge, Skills, and Abilities

• Ability to communicate effectively
• Ability to interact professionally with a diverse population
• Ability to work in a fast-paced, stressful environment
• Ability to maintain confidentiality and professionalism in all duties
• Ability to use good judgment
• Ability to establish and maintain effective working relationships
• Ability to provide quality customer service
• Ability to work independently and as part of a team
• Knowledge of office practices and procedures
• Knowledge of office equipment
• Knowledge of computers and software (Microsoft, Outlook, etc.)
• Knowledge of basic Human Resources practices and procedures
• Knowledge of ETSU policies and procedures

Required Qualifications

• High School diploma or GED plus three (3) years of clerical office experience,

• An equivalent combination of education and experience (relevant part-time, student worker, graduate assistant experience may be considered).

Compensation & Benefits 

• Job Family – Human Resources Associate 2
• Market Range - 4 Salary Schedules
• For information on benefits, please visit Employee Benefits

Application Instructions 

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. 
• Employment is contingent on a satisfactory background check.  
• Documents needed to apply: Cover Letter and Resume
• References available upon request

ETSU is an Equal Opportunity Employer 

 University Overview 

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students and highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.  

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.