HR Manager

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Key Expectations/Responsibilities: 

• This HR Manager role is a unique position that would be a split between admin and operations. This means that you will be required to work on the floor in the restaurant in the front of house for a certain number of hours per week and you will also be given a certain number of hours per week to work on administrative projects/tasks. The split would be 10-15 hours admin and 25-30 hours in operations. If you are not comfortable with this setup, this may not be the right fit for you

• This position will support the Director, Talent & Operations with current goals and metrics around employee engagement/retention, training, recruiting & selection strategies, onboarding/offboarding workflows, disciplinary tracking, payroll, performance reviews, celebrations, community partnerships & events & other projects that may come up

• This position will also be responsible for leading shifts & teams when scheduled, so open availability is mandatory. There is balance with the schedule and other leaders to help divide the workload so you will not be required to open/close every day. There is a variation of shift hours throughout the week. Always off on Sundays!

• Support Leadership Team with accountability and adherence to all CFAPH Handbook on policies and procedures 

• Communicate and seek guidance on areas of opportunity within the Leadership Team and collaborate ways to consistently challenge and grow internally 

• Oversee our training program and support our trainers with the tools to implement the program well while holding them accountable for completion

• Support FOH Leadership supports and is actively engaged in reaching and maintaining a FOOD Safety Score of “good” or better 

• Certified in all Pathway trainings and aware of all proper and best practices of each position. Be able to coach on the spot on success/opportunities

• Understand, Coach and Support proper FOH/BOH staffing levels based on training success, productivity and sales goals

• Be our teams first impression of Chick-fil-A Palm Harbor

Key Characteristics: 

• Confidentially with sensitive employee data is paramount
• Highly independent and organized and takes initiative without constant follow up
• Very punctual and follows through with deliverables and deadlines; no hand holding required
• Brings solutions, not just problems; thinks ahead and can anticipate needs
• Understands systems and workflow efficiencies and can recommend improvements
• Has a heart to serve first with excellence; doesn't cut corners
• Has high integrity and does the right thing when no one is watching
• Has a teachable spirit and receptive of feedback
• Leads by example in true Winning Hearts Everyday + Core Four 
• Embodies our core values of genuine hospitality, reliability, influence, and trust
• Observant of ways to refresh and restore others

Education/Experience:

• College degree is not required, but recommended
• HR Certification is not required, but recommended

Vision/Core Values

• Collaborate + Communicate an annual business plan with the Operator + Chief of Staff to share with the Leadership Team defining all goals and consistently adapt, adjust and refine to reach annual goals in Metrics of: Labor, Food Cost, CEM, Profit and Sales goals.
• Lead with purpose and intention while modeling and building teams based around CFPH Core Values: G.R.I.T (referenced above)
• Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members.
• Embody & share the CFAPH vision... To be our communities favorite place to be refreshed and restored with the team.
• Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• On call
• Holidays
• Day shift
• Night shift
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee discount
• Referral program
• Paid training