HR Operations Representative

Job Overview: The HR Operations Representative serves as a first point-of-contact in Human Resources for current and/or former team members. This position is responsible for logging and responding to HR inquiries through email, phone, voicemail and in person visits; and leveraging technology and systems to: provide an exceptional customer service experience, promote and encourage employee self-service, and respond to inquiries not resolved through team member self-service.. This position will gather information and escalate employee questions to the appropriate team in accordance with department policies and procedures, quality measures and Service Level Agreements.

Elevate & Thrive: Key Responsibilities:

• Monitors HR Services mailboxes, voicemails, calls, and mail and respond to and redirect inquries as appropriate.


• Logs all inquiries that HR Operations team works on in case management system.


• Assists team members with accessing and utilizing self-service items (i.e., electronic pay statements and reset passwords).


• Refers team members to HR self-service technology, outside vendors, or other resources as appropriate.


• Supports HR Services team with administrative and project tasks as needed. Sends out necessary benefit/payroll communication as directed (i.e., benefit enrollment and dependent audit reminder notifications).


• Assist with maintaining department electronic and paper files.


• Monitor and maintain office supplies, reordering as needed to ensure HR Services needs are met.


• Regularly handles difficult conversations with internal and external customers tactfully.


• Actively seeks to improve processes within HR Services.


• Maintains confidentiality and privacy.

Job Requirements: Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectation of this job:

• Bachelor's degree in Human Resources or a related field OR high school diploma and 2+ years of direct experience working in benefits administration, payroll, compensation or as a HR Generalist.


• Experience with customer service delivery for diverse populations.


• Experience with MS Office/Microsoft 365 products specifically Word, Excel, Teams and Outlook.


• Excellent verbal and written communication skills with all levels of Human Resources, leaders, and team members.


• Demonstrated commitment to high quality of work and excellent customer service.


• Ability to work independently and manage multiple priorities.


• Attention to detail and accuracy.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement. 

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. 

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all. 

Be the Experience. Be Bold. Be Mystic.