HR Service Center Representative

Join Our team as a HR Service Center Representative!

Are you passionate about making an impact and ensuring employees have the best support experience possible? As a part of our Worthington People Center, you'll play a vital role in delivering exceptional service to employees, their families, candidates, and HR Business Partners.

This position is part of a collaborative team, serving as the first point of contact for HR inquiries across all corporate and manufacturing locations. You’ll develop a deep understanding of a wide range of HR topics, providing support for employee life cycle events such as: Payroll, onboarding, benefits, and more! 

This is a hybrid role spending 3 days/week on-site at our Columbus, OH corporate headquarters. 

What You’ll Do:

• Be the Go-To Problem Solver: Handle incoming inquiries via phone or email, providing timely resolutions or connecting people with the right resources. 


• Drive Excellence in Employee Support: Assist with life-cycle events such as compensation, benefits, pre-employment, onboarding, and compliance processes that come from HR Business Partners, employees, and support teams.


• Enhance HR Processes: Maintain and improve knowledge databases, identify trends, and contribute to process improvement initiatives.


• Collaborate and Communicate: Work closely with HR Business Partners and HR Support teams to ensure smooth workflows and optimal employee support.


• Become an HR Knowledge Expert: Build expertise across HR functions to help employees navigate systems, processes, and policies.


• Other duties as assigned

What You Bring:

• 2-3; years of previous experience in Human Resources or related field. Understanding of HR processes such as benefits, payroll, onboarding, and compliance. Proficiency in HR systems and tools with the ability to learn new technologies.


• A customer-focused mindset with strong follow-up, attention to detail, and prioritization/time management. Clear, professional, and adaptable communication to various audiences.


• A knack for identifying ways to improve processes and enhance the employee experience. Analytical mindset to troubleshoot and resolve issues or identify patterns for improvement.


• A commitment to confidentiality when handling sensitive information.


• Leverage automation and AI-enabled tools to streamline HR processes, improve response times, and enhance the employee support experience

Take the first step in advancing your HR career with us. Apply now to be part of a team that shapes the employee experience!

Why you will love working here:

• Health, Dental, and Vision insurance that starts on your first day! Employer HSA contribution (up to $1,000/single or $2,000/family depending on plan type)


• On-site Medical Center, Pharmacy, Barbershop, and fitness center


• 401(K) Match + Employer contribution


• As Our Philosophy states: People are our most important asset. Ample opportunity for career growth- we promote from within


• Employee Assistance Program


• Quarterly profit sharing (with no cap!)