HR Services Representative

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.
 
Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our core principles and values.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

As an HR Services Representative you will be responsible for serving as the primary point of contact for employees and supervisors on Human Resources related policies, practices, and processes and guide customers to available tools and resources maximizing a self-service environment. We are looking for someone with a strong customer focus, ability to recall information quickly, as well as multitask with high attention to detail.

Responsibilities Include:

• Provides professional customer service by gathering information, assessing customer needs, troubleshooting, applying documented procedures, and resolving requests in an accurate and timely manner. Connect related processes and information at the time of the call or interaction to influence resolution or decisions. 
• Supports the administration of a broad range of HR Programs, policies, and processes, ensuring compliance with employment law regulations, and Company practices. Initiates workflow processes for HR and assists the team in meeting payroll deadlines.
• Ensures legal and regulatory changes are implemented and within the required timeline.
• Assesses HR workflows and processes.  Identifies and recommends opportunities for increased efficiency and effectiveness.

 Minimum Requirements:

• High School diploma or GED
• Minimum of 3 years' work experience in customer service role demonstrating professionalism and excellent customer service and communication.
• Strong computer knowledge
• Human Resources knowledge/experience preferred
• An unquestioned ability to retain confidential business and personal information

Pay range is $25.20-$34.20 per hour. Starting salary is $25.20 per hour.

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. 

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

If California Resident, please review Federated's enhanced Privacy Policy.