HR Support Representative 3

## The group you\u2019ll be a part of\n\n \n\nThe Global Human Resources Group operates on the understanding that our people are our most valuable assets. They think globally to optimize our workforce, integrate our Core Values into everything we do, and deliver the HR solutions to enhance the employee experience and enable future growth.\n\n \n\n## The impact you\u2019ll make\n\nYou will be a key driver of Lam\u2019s Employee Experience. You will drive a number of HR Lifecycle Initiatives including Onboarding, Offboarding and Human Capital Management transactions, such as Manager Changes, Work Location Changes, etc., during an employees tenure at Lam. You will be particularly focused on the U.S. new hire onboarding experience\u2014ensuring weekly onboarding transactions, communications, and new employee orientation are executed accurately, on time, and with a high level of care. Within the Shared Services team, you will use SuccessFactors (HCM) and ServiceNow (case management) to deliver responsive support to employees and managers, improve process consistency, and apply insights from ServiceNow trends and engagement/lifecycle survey feedback to continuously strengthen Lam\u2019s HR Program Delivery. \n\n## What you\u2019ll do\n\n * Own weekly onboarding operations in a Shared Services model, including new hire setup/transactions and workflow completion in SuccessFactors.\n * Manage high-touch communications to new hires, hiring managers, and downstream partners (e.g., Physical Security, Global/Facilities services, Recruiters, HRBPs, COEs), ensuring stakeholders have timely information and clear next steps.\n * Facilitate U.S. New Employee Orientation (NEO) on a weekly cadence\u2014presenting live in person and ensuring a consistent, welcoming employee experience.\n * Coordinate on-site orientation logistics for sessions hosted in Tualatin, OR and Fremont, CA (from Oregon), including room reservations, calendar invites, attendee rosters, catering orders, materials readiness, and day-of execution.\n * Serve as a front-line HR support resource using ServiceNow to intake, triage, and resolve cases; ensure accurate documentation, follow-through, and appropriate escalations to HR partners as needed.\n * Provide high-level consultation to employees and managers on HR programs, processes, and initiatives; support HR partners in delivering those programs with consistent messaging and process adherence.\n * Use data and feedback (ServiceNow insights, onboarding metrics, engagement/lifecycle surveys) to identify trends and recommend improvements\u2014particularly to pre-boarding and onboarding\u2014working with the team to implement changes and measure outcomes.\n * Support continuous improvement and standard work by documenting processes, creating/refreshing templates and communications, and identifying opportunities for automation and enhanced self-service.\n\n\n\n## Who we\u2019re looking for\n\nExperience in HR Shared Services, HR operations, onboarding, or employee services in a medium-to-large organization.\n\nHands-on experience working in an HCM/HRIS\u2014SuccessFactors experience strongly preferred.\n\nExperience using a case management/ticketing platform (ServiceNow preferred) to provide employee and manager support, track work, and maintain documentation.\n\nProven ability to facilitate live sessions and present to groups; comfort delivering weekly New Employee Orientation in person.\n\nStrong written and presentation communication skills with experience creating and sending high-volume, audience-specific communications (new hires, managers, and cross-functional partners) and presenting in a business environment.\n\nDemonstrated operational excellence: attention to detail, ability to manage weekly cadence work, prioritize effectively, and meet deadlines in a fast-paced environment.\n\nData-driven mindset with experience using qualitative and quantitative inputs (case trends, surveys, metrics) to identify root causes and recommend process improvements.\n\nCustomer service orientation with sound judgment and discretion when handling sensitive employee information.\n\nAbility to work on-site in Tualatin, Oregon a minimum of two (2) days per week and be present weekly to deliver orientation.\n\nKey tools: SuccessFactors (HCM), ServiceNow (case management), Microsoft 365 (Outlook/Teams/Excel/PowerPoint).\n\nMinimum of 5 years of related experience with a Bachelor\u2019s degree; or 3 years and a Master\u2019s degree; or a PhD without experience; or equivalent work experience.\n\n## Our commitment\n\n \n\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\n\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\u0027s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\n\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories \u2013 On-site Flex and Virtual Flex. \u2018On-site Flex\u2019 you\u2019ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. \u2018Virtual Flex\u2019 you\u2019ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n\nOur Perks and Benefits\n\n \n \nAt Lam, our people make amazing things possible. That\u2019s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. \n