HRIS Consultant - Office of Human Resources - UTK

The UT Knoxville Campus Human Resources office is looking for an HRIS Consultant who will support UTK Campus by troubleshooting DASH (Oracle HCM) problems and HR and payroll issues, ensuring data accuracy and integrity, auditing reports, and implementing process efficiencies. The HRIS Consultant will test system changes, develop training documentation and job aids, and communicate with HR partners and end users about upcoming changes.

DASH (Oracle HCM) Troubleshooting and Payroll Support

• Troubleshoots and resolves HR processing and data issues through research, testing, and consultation with technical analysts at the UT System office.
• Manages off-cycle payroll requests serving as liaison between campus departments and the System Payroll office
• Responds to requests and inquiries by campus partners in a caring, concise, and timely manner through phone, email, and messaging
• Supports payroll process by approving timecards, auditing missing timecards and pay checks, and communicating with campus departments and Payroll to resolve potential issues

DASH (Oracle HCM) System Testing and Auditing

• Ensures data accuracy and integrity; proactively identifies and correct problems
• Manages data security and privacy to ensure compliance with applicable regulations
• Performs quarterly upgrade testing to determine where changes are needed and ensure upgrades work as expected and communicate with system and campus partners when changes occur or there are deficiencies
• Identifies and resolves issues by recommending and implementing solutions after upgrades
• Tests system changes and new functionality to confirm roles and systems operate as expected
• Maintains knowledge of HRIS industry standards, trends and best practices to recommend changes and improvements consistent with industry standards
• Identifies trends in data problems and recommends changes to processes to resolve ongoing data problems

Special Projects & Process Improvement

• Provides system support and training to HR partners and end-users; identifies training needs and develops and delivers training as needed
• Creates DASH training materials and job aids for distribution 
• Manages special projects to ensure they are completed effectively and on time
• Supports regular large-scale projects, i.e. performance review processes and merit processes, managing timelines and working with campus partners to complete processes
• Identifies inefficiencies and recommends processes to address efficiency problems
• Creates and implements innovative solutions to address system deficiencies

Internal/External Customer Support

• Responds to requests and inquiries by campus partners in a caring, concise, and timely manner through phone, email, and messaging
• Cultivates relationships with HR partners to serve as a valued HR partner through ongoing effective communication

Required Qualifications

Education

• Business, Human Resources, Information Technology or related field 

Experience

• 2 Years of HRIS Experience
• Experience with HR software
• Experience with process improvement
• Ability to create reports 
• Strong MS Excel skills
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Excellent technical abilities and the ability to research and troubleshoot problems
• Ability to maintain composure in complex high-pressure situations
• Ability to work professionally and confidently with varying levels of the organization
• Ability to work as part of a team

Preferred Qualifications

Experience

• Experience with Oracle

Work Location 

• Location: Knoxville

• Onsite, Hybrid, or Remote:  Onsite

Compensation and Benefits

• UT market range: MR

• Anticipated hiring range: $58,000 - $63,000

• Find more information on the UT Market Range structure here

• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the attachments noted below:

• Resume

• Cover Letter

About The College/Department/Division

The Office of Human Resources serves as the hub for UT employees, overseeing day-to-day operations on campus, as well as the well-being and development of the UT family. The unit manages recruitment, onboarding, training, performance evaluation, employee relations, personnel data, and so much more. Additionally, HR handles benefits administration and creates a positive workplace culture by fostering collaboration and addressing employee concerns.