HUB Supervisor

JOB DESCRIPTION

Position: HUB Supervisor

Reports to: HUB Operations Manager

FLSA Status: Non-Exempt

Position Summary: The Hub Supervisor is responsible for assisting in the overall operation of the facility. This includes overseeing various attractions, such as bowling, arcade games, movies and concessions. The supervisor will work closely with the HUB Assistant Manager to ensure the smooth efficient operation of the facility, providing exceptional guest service and supervising staff.  

Essential Duties:

• Assists in overseeing all aspects of HUB operations, including attractions, facilities, equipment and staff.    
• Supervise and lead staff, including all operational personnel.  
• Provide exceptional guest service by addressing inquiries, resolving complaints and ensuring a positive experience. 
• Coordinate event setup, ensuring that the facility is well prepared and well maintained. 
• Oversee the execution of event plans and schedules, including crowd control and VIP services. 
• Train, mentor and motivate staff to deliver exceptional service. 
• Enforce venue safety protocols and emergency procedures. 
• Manage inventory levels for supplies. 
• All other duties as assigned.  

Education and Experience:

• High school diploma or equivalent. 
• Proven experience in a supervisory role, preferably in an entertainment or hospitality setting. 

Knowledge, Skills and Abilities:

• Exceptional leadership and interpersonal skills. 
• Strong problem-solving and decision-making skills. 
• Excellent communication and guest service skills. 
• Ability to work flexible hours, including evenings, weekends and holidays. 

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to walk and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 25 pounds regularly.
• Requires occasional heavy physical work; pushing, or pulling required of objects up to 75 pounds.
• Work involves almost constant exposure to elements, such as dirt dust, fumes, smoke, flashing lights and loud noises.