Human Resource Manager

Human Resources Manager – Redmond, WA

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

What You’ll Do

As a Human Resources Manager based in Redmond, WA, you will be responsible for leading and elevating all Human Resources (HR) operations for your assigned area. This position plays a key role in supporting the local branch/office by overseeing employee relations, workplace investigations, performance management, talent acquisition, licensing, and compliance. The ideal candidate is a strategic, hands-on HR professional who can coach leaders, support hourly employees, and drive a positive, high-performing culture aligned with our core values of Integrity, Vigilance, and Helpfulness.

• Lead and manage HR operations, including employee relations, conflict resolution, workplace investigations, and coaching.
• Partner with leadership to shape the employee experience and promote a respectful, inclusive, and compliant workplace culture.
• Oversee performance management processes, corrective actions, and team development to support engagement and operational excellence.
• Drive full-cycle recruitment and talent acquisition, with a focus on hourly and high-volume hiring, and oversee onboarding and orientation.
• Manage licensing and compliance requirements, including state licensing, credentialing, certifications, and required training.
• Maintain accurate HR documentation, investigation files, compliance records, and reporting to support risk management and business objectives.
• Develop, implement, and enforce HR policies and procedures in alignment with company standards and employment laws.
• Serve as a trusted advisor to leadership on HR best practices, risk mitigation, and organizational effectiveness.
• Lead, coach, and develop HR team members, fostering accountability, continuous improvement, and a culture of integrity.
• Perform additional duties as assigned.

Who you are

An ideal candidate brings:

A service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. You are solutions-focused, comfortable handling sensitive issues, and thrive in both independent and team settings.

• Degree in Human Resources, Business Administration, or a related field preferred.
• Equivalent combination of education and HR experience may be considered.
• HR certifications (e.g., PHR, SHRM-CP) preferred but not required.
• Ability to meet any state-specific HR or security industry licensing requirements, as applicable.
• Expertise in employee relations, including coaching, conflict resolution, counseling, and workplace investigations.
• Strong understanding of employment laws and regulations and how they apply to hourly workforces.
• Experience with HRIS (Human Resources Information Systems) and basic HR reporting.
• Strong planning, organizational, and decision-making skills.
• Excellent interpersonal and communication abilities, with the ability to build trust at all levels of the organization.

Experience that sets you apart: 

• At least 3–4 years of full-cycle Human Resources experience, with a focus on hourly employee relations and high-volume environments.
• Experience supporting multi-site operations or a branch/field-based workforce.
• Professional HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP) are a plus.
• Prior experience in security services, staffing, logistics, or other service-based industries is helpful but not required.
• Demonstrated success in leading HR projects, improving processes, and driving employee engagement.
• Proven ability to work independently, take initiative, and manage multiple priorities effectively.
• Experience coaching managers and influencing senior leaders on HR and people-related decisions.

Why you would want to join the team

• Opportunity to make an impact on the employee experience and culture in a high-visibility HR leadership role.
• Close partnership with branch leadership, operations teams, and key stakeholders to drive business results.
• Career growth and development opportunities within a global leader in protective services.
• Collaborative team culture and leadership support, with a strong focus on integrity, vigilance, and helpfulness.
• Exposure to diverse HR challenges, including employee relations, compliance, and high-volume recruiting.
• Be part of a company committed to diversity, equity, inclusion, and belonging in the workplace.

The salary range for this role is from $125,000 to $130,000 annually. Specific pricing for the role may vary within the above range based on factors such as geographic location, candidate experience, and skills.