Human Resources Generalist (Multi-Unit Support)

PURPOSE OF JOB:

This diverse position is an individual contributor role responsible for supporting Human Resources initiatives across a broad range of human resources functions, primarily in support of the business units of United Leasing & Finance (a business-essential equipment financing company) and the Romain Automotive Group (a collection of retail car dealerships). Actively applies initiative, problem-solving, and strong project management and execution skills in meeting business support objectives.  This is an in-person, on-site position working from the Corporate Office.

JOB DUTIES:

Human Resources Administration

• Facilitate, train, and administer appropriate activity within our Human Resources Information System (HRIS) and other systems.
• Timely and accurately file documentation in file locations (electronic and hard copy), including digitizing records as directed.
• Update assigned intranet and HRIS content in areas such as recruitment, training, organization charts, employee handbook content, etc.
• Prepare, maintain, and report on employment records associated with employee changes, job descriptions, etc. 
• Actively manage unemployment-related issues by timely and accurately responding to inquiries, providing back-up documentation, tracking, monitoring, and documenting related issues. Protest charges as appropriate. Coordinate and participate in related unemployment hearings on behalf of the company, as assigned.
• Analyze data and timely and accurately prepare required and assigned reports.
• Drive miscellaneous HR initiatives, research projects, and special projects, as assigned.
• Provide back-up support for other staff members.
• Ensure documentation and procedure manuals and detailed job aids are developed and kept current for all assigned tasks, as well as maintained in shared network locations.

Recruitment

• Assist with implementing recruiting strategies and related functions to meet current and anticipated staffing needs.
• Ensure timely and effective administration and management for the recruitment processes associated with assigned positions, including job analysis, posting positions, candidate sourcing, candidate review and evaluation, interviewing, collaborating and coordinating with hiring managers, ordering and interpreting assessments, managing background checks and drug screens, preparing offer letters, and facilitating onboarding.
• Actively participate in recruitment-related functions such as job fairs, social media marketing, data mining, and providing creative solutions to unique recruitment-related issues.
• Ensure all documentation (including electronic) and reporting processes are complete and accurate for each candidate and employee and that it is stored appropriately according to company guidelines and procedures.

Leave Support & Administration

• Manage the leave administration process for assigned types and groups, including documentation, monitoring, reporting, deadline management, communications with employees and managers, etc.
• Facilitate worker’s compensation claims management and reporting for assigned cases.
• Effectively and consistently apply related company policies, procedures, legal guidance, and best practices.

Employee Relations

• Assist in conducting internal investigations in response to formal complaints, potential policy violations, and employee concerns, including proper research, documentation, and recommendations.
• Partner with management to provide information, guidance, support, and training related to business issues.
• Ensure completion of employee-related outside support requests, such as verifications of employment, governmental assistance programs, etc.

Compliance

• Research, interpret, and explain Human Resources policies, procedures, laws, standards, and regulations, as directed.
• Maintain current knowledge of legal compliance associated with Human Resources and facilitate compliance-related initiatives.
• Research and develop recommendations for implementation of legal compliance into existing or newly developed policies and procedures.
• Facilitate mandatory and ad-hoc reporting associated with regulatory issues for assigned business units, such as annual EEO-1, OSHA, etc.
• Actively manage the department’s annual Policy & Procedure (P&P) review cycle for assigned units.
• Serve as the HR representative on the cross-functional Policies & Procedures Change Implementation Team (PPCIT).

Training

• Instruct training classes for in-person and remote attendees, including Orientation and skills-development curriculum.
• Ensure cross-training of duties and responsibilities with and for other staff members for support during vacations, leaves, and overall personal skills and career development.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Education:

• Bachelor-level degree in Human Resources or a related field is required.

Experience:

• 2+ years of professional, full-time Human Resources experience is preferred.
• Prior HR experience working with multiple business units with multiple locations is preferred.
• Experience with effectively dealing with a variety of issues associated with job applicants, employees, suppliers, and business contacts is required.

Other Knowledge, Skills, Abilities & Competencies:

• Demonstrate a strong professional presence, including a professional personal appearance and a courteous, customer-centered, and outgoing personality.
• Possess strong communications skills – written, verbal, presentation, active listening, influencing, negotiating, etc.
• Consistently meet and exceed performance expectations, business goals, and business objectives.
• Demonstrate strong project management skills, with the ability to fully develop a concept, create a detailed action and communications plan, and adhere to deadlines to meet business objectives.
• Demonstrate integrity and accountability for the timeliness and accuracy of your work.
• Demonstrate exceptional organizational skills to effectively handle multiple tasks simultaneously in a fast-paced business setting with competing priorities.
• Possess strong follow-up and follow-through skills to ensure expected deliverables and information are both received and delivered.
• Strong prioritization skills to differentiate and pivot to align with what is most important now when circumstances change.
• Demonstrate initiative to proactively understand the issues, research options and best practices, and provide thoughtful solutions, with or without specific direction.
• Possess curiosity of getting to the root causes of issues and providing actionable recommendations for improvements that are conscious of budgets, resources, and time frames.
• Demonstrate an appropriate sense of urgency relevant to the situation. Escalate areas of importance or concern to management.
• Ability to effectively work independently, without constant supervision.
• Demonstrate exceptional documentation skills.
• Strong working proficiency with Microsoft applications, including Outlook, Teams, Word, PowerPoint, and especially Excel.
• Strong working knowledge of using databases, HRIS, document management systems (DMS), networking, internet recruiting, and related skills.
• Demonstrate confidentiality in dealing with a wide variety of sensitive personal and business information.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.