Human Resources Manager, Bridgestone Arena

Overview Delaware North Sportservice is searching for a Human Resources Manager to join our HR team at Bridgestone Arena in Nashville, Tennessee. As an HR Manager, you will oversee team member onboarding, training, compliance, and employee relations, and serve as an important partner for your local teams and the enterprise HR team. If you are passionate about hospitality and looking for complex, stimulating work leading high-performing teams, apply now! Additional Details At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts Unit Description Delaware North is the concessions and retail partner at Bridgestone Arena dating back to 1996. The multipurpose venue is home to the NHL's Nashville Predators. We manage concession outlets and four clubs, including an exclusive lounge offering an all-inclusive food and beverage experience. Responsibilities Partner with the Talent Acquisition and HR Operations teams to attract, hire, and onboard new team members Handle employee relations matters, including conducting investigations and complaint resolution Be a bridge between your local and wider HR team; advocate for consistent best practices and share knowledge unique to your location Develop and deliver training to new and existing team members, ensuring they have a thorough understanding of their job functions, policies, procedures, and opportunities for growth Ensure compliance with federal and state employment regulations, as well as company policies and procedures Qualifications Minimum of three years of Human Resources Generalist experience, including at least two years in an HR Manager role; experience in hospitality, food and beverage, or large-scale retail environments strongly preferred Previous experience using iCIMS, Workday, or similar HRIS system Bachelor's degree in human resources management or related field preferred; PHR or SPHR certification is a plus Strong interpersonal and communication skills Independent problem-solving and analytical abilities Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours during peak event periods. Physical Requirements Ability to perform duties across the arena, including prolonged periods of walking, standing, and navigating event spaces.
Partner with the Talent Acquisition and HR Operations teams to attract, hire, and onboard new team members Handle employee relations matters, including conducting investigations and complaint resolution Be a bridge between your local and wider HR team; advocate for consistent best practices and share knowledge unique to your location Develop and deliver training to new and existing team members, ensuring they have a thorough understanding of their job functions, policies, procedures, and opportunities for growth Ensure compliance with federal and state employment regulations, as well as company policies and procedures
Minimum of three years of Human Resources Generalist experience, including at least two years in an HR Manager role; experience in hospitality, food and beverage, or large-scale retail environments strongly preferred Previous experience using iCIMS, Workday, or similar HRIS system Bachelor's degree in human resources management or related field preferred; PHR or SPHR certification is a plus Strong interpersonal and communication skills Independent problem-solving and analytical abilities Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours during peak event periods.